Dairy Queen Store — Restaurant in Tomah

Entering the Dairy Queen in this quaint little town feels like stepping back in time, but not in a charming way. The outdated decor is a mishmash of faded pastel colors and worn-out booths, giving off a vibe that's more tired than nostalgic.

Unfortunately, the menu doesn't offer much to redeem the experience. The soft-serve ice cream seems to have lost its creaminess, tasting more like frozen sugar water than a delightful treat. The selection of toppings is sparse and uninspired, leaving customers longing for more variety and flavor.

However, amidst the disappointment, there is a shining beacon: the service. Despite the lackluster offerings, the staff here are surprisingly attentive and friendly. They go out of their way to make sure customers feel welcomed and satisfied, offering recommendations and accommodating special requests with a smile.

But even with good service, it's hard to overlook the shortcomings of Dairy Queen in Tomah. The outdoor seating area remains uninviting, with broken benches and no tables detracting from any semblance of ambiance.

Overall, while the service may be a bright spot, it's not enough to compensate for the lackluster food and atmosphere. Dairy Queen in Smalltown still has a long way to go before it can truly compete with other ice cream establishments...

Not very happy at all! They had a new employee working at the cash register. The total was $11.00 something and I handed her my new $15.00 gift card to use. She swiped it but then didn't know what to do so she swiped it again and didn't know what to do and she just kept swiping the card, then finally asked for help. The lady with the pigtails came over and swiped it (hello it's a damn gift card if you keep swipping the gift card 10x there isn't going to be any money left) and rudely said it doesnt work. I explained to her that it is a brand new card so figure out what is going on. She then walked away. The new employee said the card did go through the first time but didn't know what to do next. So she went over to the pigtail girl, while showing the receipt the pigtail lady grabbed it out of her hands and threw it away. So anyways....since they said the gift card didn't work. We ended up paying out of pocket. I ended up calling the DQ Gift card people and they said That the card did go through today at Tomah. I told them that's nice, because the DQ workers said it didn't go through.Never...

Terrible, took my children for food and ice cream and was witness to the most immature, childish shenanigans we have ever witnessed, two of the employees, one a manager, we're engaged in a whipped cream fight, there was constant horseplay, definitely not professional in any way. The service was super slow, one of the cooks put fries up on the counter upside down on purpose as a prank on one of the front counter workers, then to top it all off, my daughter had ordered the Royal New York Strawberry cheesecake Blizzard and the worker started it of with some sort of thick chocolate from a bag followed with oreos, then halfway through mixing realized that it was supposed to be strawberry, then added the strawberries and continued mixing. Handed to me saying "here's your Royal strawberry blizzard". I asked if he was sure because it looked to me like chocolate, he then gave me some line about it wasn't chocolate, it was Graham cracker mix and that's the way they've always been made. Whatevs, myself or my family will not be going back to this tomah location...