Perkins American Food Co. — Restaurant in Tomah

We used to take our kids to Perkins regularly when they were young so we decided to stop by this Perkins for dinner on our drive cross state. I thought a bit about whether to write a review because overall, the staff was polite even though we did not have a pleasant experience. but felt that it would be helpful to help others set their expectations.

Service: Our server mentioned that she was new to working at this Perkins. When she took our orders, she was not very clear and misled us a bit which lead to misunderstandings on what was and was not included in our meal. This lead to a very uncomfortable situation where we had to resolve the bill charges with her, then the manager. It was not a great experience overall however, all parties remained polite about it.

Advice - make sure to read your menu very thoroughly and do not rely on your server.

Timing: if you are don’t have time for a leisurely meal, this place may not be for you. We probably spent about 1.5 hours there when we were hoping to spending 45-60 min. After placing our orders we waited about 25 -30 minutes for the food to come out and then a bit more for server to serve us because she was struggling with the weight of the tray (guessing) and then a bit more to resolve issues with the bill.

Food: Hit and misses here. Meatloaf was good. Grilled fish and shrimp was alright. Pass on the turkey dinner and sirloin steak. The thin pieces of turkey were dry and hard and the sirloin steak was dry and over cooked (asked for med/rare for med/well). My daughter made the best of it by cutting it up and sharing pieces them with us instead. 😆 we did mention it to the server when she came by towards the end of our meal to check on us. She asked if we wanted it fixed, but by this time, we were already delayed on our journey and she didn’t want to bother nor have an appetite. It’s equivalent to...

There's not too many spots in Tomah to sit down and have a good meal for a reasonable price; yes there's a good selection of options like several fast food joints and a couple other notable sit-down spots, but in my personal opinion, none take the crown quite like Perkins does. The moment you walk into the doors the atmosphere feels warm and inviting. There's a cabinet in the main waiting area with a selection of delicious looking pies, muffins, and other treats. You're greeted and seated by their extremely friendly hostesses who then direct you to your main server who promptly make their introduction and add a bit of friendly charm to the experience by ensuring that you will be well tended to during your dining experience. Drinks were served promptly, kindly, and quickly. The server, without being persistent, paid attention to and acknowledged us being ready to order, even with having a full section already. Our food came out within a reasonable amount of time and was absolutely DELICIOUS. Server made sure we were enjoying our food and that our drinks were full. They also quickly noticed when we were finished and kindly inquired if we were ready for our bill or if we'd like anything else or possibly some dessert. We did end up leaving with a peanut butter silk pie. Delicious! 😋 Thank you Perkins staff for the pleasant experience and we look forward...

Unbelievable! Only three (3) tables with people at them. The two I could see had only two people at the table. NO ONE at the front to greet folks coming in!! There was a young man ahead of me who hadn't been greeted yet when I came in! After about three minutes of seeing NO ONE, I went to the restroom. When I got back, the young man was gone but it was AT LEAST ANOTHER FOUR MINUTES of no one coming out to greet!! Then a young lady came out. After taking my order of two slices of pie to go, she said she thought they had it the back and disappeared again. She was pleasant enough, but I still felt as though I was a burden. I thought she must be working alone. But then a man came out and asked if I had been served. After affirming I had, he returned to the back. Then a different gal came out, with a child in tow, and asked what I needed in a very odd way. When I made a comment about the length of time I had been waiting, she seemed dismissive and walked away without apology. When my order was finally brought out I asked for the name of the owner and manager of the restaurant, of whom the host seemed unsure. I had noticed a sign proudly displayed next to the register, "Independently owned and operated." Terrible, inattentive service. Would/will...