Chipotle Mexican Grill — Restaurant in Tomball

This location at spring cypress and champions area will not ever send your complete order on delivery! 3rd time its shame on me to never order from here again. When our receipt clearly says bag 1 of 2 and a driver questions them and the staff says it’s complete. The driver said he can’t open the bag and repeatedly tells the staff it says on ticket 2 bags and they shrug it off and tell him it’s complete. The driver was kind enough to tell us at door to check our order cause they’ve had constant problems at the spring cypress road champions location with orders left out. We checked and sure enough it was. Called and “Anna” the manager first insnuated it was not true. Then over course of phone call in matter of minutes she declares our bag is now there and she’s reviewed the video footage that captures it was not picked up by driver. $75 order and a few items left.. no try again how you deliver who’s fault it is. How do you look at a video while on phone and declare fault when your on the phone with a customer? Really? Do people think if they say it as a manger then others must be idiots to just accept what they say ? Who hires these people that can’t be honest and truthful and are flat out argumentative to put people on defense to try to get their money back and still not have their full order for dinner? Maybe corp management will start looking at refund returns and get a clue people shouldn’t pay and get part order so your folks can eat it Go to another location like the one at Louetta and Vintage or grand 99 parkway if you want adults serving that...

This is by far the worst Chipotle I have ever experienced. I have lived by this Chipotle for over a year and I get is often. My food is almost always wrong. Today was the last straw. I drove there and picked up my order at the drive thru and found out when I got home that my order was only half filled. I drove all the way back and after standing there with my receipt for a while someone finally noticed me. I told them I had driven all the way home and back and someone grabbed what they thought was my now cold bowl and gave to me. They did not even offer anything like free chips or a drink. I get home and the bowl is completely wrong. Do not go here. I have noticed that the owner does comment on reviews and responds to negative ones with a link to customer support. I have filed so many reports on this Chipotle and it does not seem to make a difference. I love Chipotle but Owner you need stop passing the buck to customer support and do something about the inaccuracy of orders. If my order is only 100% correct 20% of the time I cant imagine how many other people have had the...

Update 11/29/22: Pick up my mobile order this evening and got home to find that I received the wrong order. I went all the way back to the restaurant to receive my correct order and expected a refund for my inconvenience. Then the manager, Ana, told me that I have to call a number in order to resolve this issue, in a very rude tone. By the way, my order was UNDER $10, it was just one bowl. Ana did not seem to care about my inconvenience of time and gas wasted to travel all the way back and was not apologetic in any manner. By far the poorest customer service I’ve experienced at any business, management needs to desperately be reworked. I also called the number she gave me and was put on hold for over 30min before I decided to hang up. So I am changing my review from 2 stars to 1 star due to poor customer service and management at this establishment.

Old review: Ingredients are usually not fresh and they give small portions. They also close an hour earlier than they are supposed to for some reason. Definitely not the best...