Subway — Restaurant in Topsham

This is the second time I've had this experience at this Subway in Topsham, which is very near my home. The first time was also around 8PM. Both times involved two employees, one more than the other: a slender girl with wavy, light-strawberry blonde hair. Her co-worker is an older lady with dark hair in a ponytail. Both times, the moment I entered the Subway I immediately got the impression my arrival was an unwanted inconvenience for them. Between their shared looks of annoyance, complete lack of acknowledgment or greeting until I could be ignored no longer, and the cold, put-upon tone and demeanor of the blonde girl as she took my order and made it, the atmosphere couldn't have been more inexplicably tense. Even her mannerisms told me I wasn't wanted there--the way she slammed shut the toaster door, and pushed my sandwich across the counter at me with noticeable force before ringing me up; all these details weren't something a reasonably observant and aware person could fail to notice. It was the kind of treatment I might expect from someone I had personally offended or wronged, or maybe even been sharp or abrupt with. But I hadn't said or done anything that could've been perceived as offensive or rude toward her, or toward anyone, I was just tired at the end of the day, ordering a sandwich, relieved there's a place where I can get something minimally healthy.

The first time I didn't tip her because I didn't think someone who treats customers like that should get a tip. This time I did tip her though. I didn't want to make the inner choice to judge instead of have compassion. I understand she may have had a long day. And the thing is, we have all had a long, sh*y day. My frustration is that if a person is not wiling to at least *try to put on the appearance of a minimally-friendly attitude, or at least to avoid having an unfriendly attitude, that person may not thrive in a job where they are the literal face of that company's customer service.

🌟I hope that Subway will counsel the blonde young lady, and both employees from Monday evening (the 14th around 8pm) on the importance of not treating customers in an unfriendly way, of not having an noticeably unwelcoming attitude toward them, especially those customers that aren't being rude, pushy, abrupt, or annoying, as I know some customers can be. It's not okay to take out one's frustration at those particular customers on other customers who come in who might be perceived as an easy target that won't stand up for themselves. That strikes me as a somewhat immature, high school mode of conduct. Everyone has had a long, sh**y day by 8pm on a Monday. We don't need that kind of attitude when we finally get off and are just trying to get some dinner and go to bed.🌟

I'll be going over the bridge into Brunswick for a while to get Subway at the end of the day, even though this one in Topsham is within three minutes of my home. I don't really want to go back because I don't know who will be working, and if possible I want to avoid a situation like this that leaves me feeling deflated and low. No one should have to feel that way walking out of a Subway if they didn't already feel that...

We visited this Subway location in the afternoon when it wasn’t crowded. My husband and I placed our sandwich orders, but unfortunately, the experience was extremely disappointing. From the moment we walked in, the young woman behind the counter was visibly rude and dismissive, as if she were doing us a favor by making the sandwiches.

At the billing counter, she mixed up my vegetarian sub with someone else’s chicken sandwich. We even asked her to confirm which one was the vegetarian option, but she didn’t respond. When another staff member asked her again, she bluntly said, “I don’t know.” It is absolutely her responsibility to know what she is handing to the customer.

I realized I had been given meat only after taking the first bite. This was especially upsetting because my dietary preference is based on religious beliefs. Despite the seriousness of the mistake, the staff was unapologetic. Initially, they acted as if they didn’t understand, and only later offered a refund without a sincere apology.

Mistakes can happen, but what was most disappointing was the complete lack of courtesy and accountability. In a customer-facing role, being respectful and attentive should be the...

New store manager Alex is very argumentative with customers and extremely poor customer service skills. He needs to go to store manager training. And learn how to talk to customers didn’t take me long to figure out that he doesn’t do well with complaints so if you have a complaint at this location and you speak to Alex, he’s probably going to lose his cool on you just beware. I will not be back to this location again. After today’s experience after being a customer for several years, The way this particular individual Alex spoke to me today, very unprofessional, very argumentative, With my experience of being a store manager of several locations for different companies, I know how he spoke to me as a customer Today was completely unacceptable. If you let him know that you want to file a complaint his responses well my boss is selling the store so he doesn’t care so go ahead. Would you like your receipt so you can file your complaint that was those exact words. I’m going to say this individual needs to go to customer service school before having title of...