Dunkin' — Restaurant in Town of Albion

I'm only giving 1 star because I have to cuz my honest opinion the Albion Dunkin donuts doesn't deserve any stars! the service was absolutely so unprofessional n so rude! I completely understand having a bad day or not liking ur job not wanting to deal with customers but still no need for such disrespect as if we were interrupting ur day we ordered thru drive thru the girl took our order we pull up to the window n pay, no receipt! The girl hands us R 2 coffee's n my bagel n then she just shuts the window. then we noticed we were missing the 2 donuts so we wait thinking ok she will b right back. nope! she started on the next order for the car behind us so we wait n she just staring at us while she is making the next order n talking to another coworker laughing as if she thought we were upset n were gonna complain or something n she didn't wanna deal with us n all we wanted was the rest of our order we even knocked on the window she was literally standing right next to it n she just looked at us n turned her back she finally then comes over n opens the window we ask for our donuts n she was like oh! wat were they? N we tell her wat they were n she comes back n just hands us the box with 2 donuts n nothing! Like is it that hard to just say have a good day? I work in customer service that's y I completely understand having a bad day n not wanting to b at work but u can still atleast try to fake it till u make it kinda thing it's literally ur job! 1st time at that location n definitely the last time! Highly do...

I'm giving 1 star which i don't think I have ever done before. We got there no one was in line. We waited over 10 minutes for someone to take our order as more people came in behind us. The girl kept watching us all stand there and wait. Finally she came and took our order 2 large coffees and 3 glazed donuts 23.00?????. I thought my husband would ask for the receipt but there was several people behind us so we just waited. As the girls made our beverages they would just set them on the pick up counter with several other orders not even telling any of us customers what drinks were what or was whose. So everyone was asking is this ours or there's? One girl finally came over and started looking at our drinks. The service was terrible which made the atmosphere terrible. My coffee tasted more watery than caramel. We will not...

We're in town from Ohio visiting family for the week and we've made quite a few trips to this Dunkin' while here and each time we've had the best service of any Dunkin' we've ever been to! We always bring our dogs and treat them to munchkins and one morning Kaytie noticed and asked if we wanted to swap out the chocolate ones for the pups-- and the thoughtfulness was so unexpected and pleasant to start the morning. This morning, we went back, I had ordered ahead on the app. Amber shared that they only had 5 of the items we asked for and not 6 as we ordered. She swapped it out for a Boston cream. We asked if she could possible add sprinkles to it (our nephews favorite) and she went out of her way to put those sprinkles on. All in all, this location's customer service is above and beyond,...