Dandelions Restaurant — Restaurant in Town of Amherst

The bartender last night certainly dampened our visit. Interestingly enough, I have been there before when she was working with two of my co-workers. Although I would not have described her as 'friendly' then, she certainly wasn't as 'ignorant' as she was yesterday. Mind you, the 3 of us has a drink each and I tipped her $20. My friend got to the bar before me. My friend told me that she ignored her at first. She finally had the opportunity to order her beer with a frosted glass. When she has poured the beer into the glass about 1/4 the beer actually froze in the glass. I, not a beer drinker, thought it was 'cool', apparently I was wrong, it changes the flavor. When I got there the bartender, who had maybe 7 other people with drinks at this point, saw me and walked into the kitchen. A few minutes later she came over and my friend showed her that the beer froze. Her reply was something along the lines of 'and ?'...'you want another one?'. She gave her a new beer and a glass and promptly walked away. Never asking if she could get me anything or even acknowledging me sitting there. When she finally came back to the center of the bar where we were I asked if I could get a drink. I ordered a Nutrl. She grabbed it, opened it, set the can on the bar and walked away. As she was walking I asked for a glass. About a 1/3 of the way through my drink I realized that there was some substance stuck to the inside of ny glass. I set the glass on the service ledge of the bar. It took some time before she acknowledged us again and as she was walking past us reached for the glass, asking in a very snotty tone if I wanted something else. I told her that there was something stuck inside the glass and her response was 'oh, that is just her cinnamon'..... Apparently, they have a seasonal drink that another patron had ordered and the glass was never appropriately cleaned. Zero apology and she never took the drink off the bill. It is sad as the location is convenient for co-worker to meet up at, but I will never recommend it again. While waiting for her to acknowledge us at one point a fellow patron asked her where her fiance went and she indicated he went home. I am guessing that part of her lack of attention to not only us but everyone at the bar may have had something to do with the fact that he was there but shane in...

This will be an overall poor rating and review but I want to begin with all of the great things about this restaurant. Loved the outdoor dining area with live music! My 4 children all liked their reasonably priced kids meals. They were what I would expect for any typical restaurant in our area and the kids meals were better priced than most. The waitress was extremely kind, upbeat and efficient. Again, probably better service than some local restaurants I have been to recently. My husband and I decided to order the "Spaghetti with Monster Meatball" that comes with soup or salad for a low $16.00. We both tried the cheeseburger soup. We were very surprised it was loaded with shredded lettuce that had mixed into it. Wilted and kind of slimy but the waitress confirmed it was in fact lettuce. We chalked it up to some sort of chef creativity but I definitely passed on eating it. The spaghetti noodles and out-of-a-jar quality sauce was exactly like you would make in your own kitchen. Still, no big deal. Disappointed but it wasn't bad. However, when we cut into the meatball, it was a deep, dark, greenish gray color we both have never seen before. We immediately remarked about this. The texture was very, very firm and was stringy thin and thick bands of chewy meat that separated like large hunks of muscle with a notably foul taste. I was told these are made fresh and never frozen. They were so bad we refused to eat them and had to send our dishes back. We were offered another choice on the menu but our stomachs were in knots from that meatball. For that, it ruined our family dinner out and we had to order dinner from another local...

I took colleagues here on Tuesday for lunch, they were visiting from out of town and it was their first time in Amherst. I figured it was a good option for a casual but also nice lunch. There were 5 of us and we were offered to sit outside which we chose. We all noticed on the menu that it said, no split checks for groups of 6 or more, and recognized that we would need to use 3 different payment methods because of our corporate cards. The server was okay during the order process and bringing out the food, but she definitely came across as rude and rushed (there was 1 other table outside, and possibly 3 total inside so they were not busy). When she brought out our check, we gave her 3 cards. She didn't even let me explain what we wanted, and said "really guys, you need to tell your server at the beginning of the meal that you need separate checks" and she took the bill and rushed off. Now there are 2 things with this, 1-she could've been proactive in the beginning and asked when we sat down if we were needing separate checks and 2- it isn't difficult to split the check between 3 cards. When she walked away we couldn't believe her delivery. When she came back she had 3 checks, threw the bills down and when we gave her the cards- she said "of course you are all paying with credit cards". It was a completely unnecessary comment. We were very easy customers, and it was embarrassing because I had chosen this restaurant for lunch. Thankfully our dinner at Siena was a completely different and bettrr experience and I think I recovered from lunch. Although the food was good, I would not come back to Dandelions based solely on...