Ruby Tuesday — Restaurant in Town of Amsterdam

I an a regular customer ! Most waitresses know me and my husband. I came in today and spent around 120$ . When I was ready to pay I walked up to the bar and patiently waited. After about 15 minutes I caught the sight of the manager who asked what the issue was, I explained that I had been waiting and couldn’t wait for a half hour to pay my bill . He immediately got defensive and snapped about how they were busy and that he no time for me and started to walk away. I followed him and said that I understood that the waitress was busy and that I would wait, I told him that I come regularly and that she knows us..but had been there for a while.. he kept cutting off my conversation every time that I made a comment and snapping at me rudely saying he didn’t care and complaining about being busy and that I could wait .. He had no time for me. Very rude! I saw the waitress settled up and tipped almost 25% . I left. My husband called to inquire about the situation and the manager immediately said that the waitress Kristi said that I was extremely rude as well as him and behaved inappropriately! WHAT? I had no negative experience with her whatsoever and she knows us. Unacceptable especially if I tipped her almost 25% and had a good service . we tried to call back to inquire with Kristi but the manager refused to allow us to speak with her..This manager has no business in customer service and has no manners! He is a child! We are old double his age at least and have not been treated that way before.. I regularly purchase gift cards for friends and family and use them occasionally as well , never again ! I don’t need to throw my money away to a restaurant that thinks so lowly of me and my patronage.. Hope that you don’t miss my $ ! There are plenty of other restaurants to eat at .. The food...

A friend and myself stopped by for dinner. We were happily greeted by the hostess who sat us right away. We waited 30 minutes before anyone came to take our order (for drinks and food). For the last 10 minutes, after waiting we decided that they didn't want our money, so we got up and left. As we were pulling out of the parking lot, we called the restaurant and asked to speak with the manager. We explained what happened and then went to another restaurant nearby. I may or may not give them another chance, were only working in the area for a month and there has been plenty of places in the area that have taken very good care of us that we will be returning to.

I gave 2 Stars because the bathroom was clean, the salad bar looked like it would have been good and the hostess was very nice.

Update: 4 days later... Gave them another chance. Walked in and receive a cheerful hello. Immediately after sitting our waitress came over and took our drink orders. For dinner, I got the "Triple Play" (ribs, chicken fingers and shrimp). As for the sides I ordered the grilled zucchini and upgraded to the salad bar. The salad bar (7 out of 10) was good. Everything was fresh. The ribs (7 out of 10) choosing Texas dry rub, had good spiced flavor. The grilled zucchini (4 out of 10) was lacking flavor but wasn't horrible. The server (8 out of 10) was great, I'm not sure if you could rate people, but hey... It's part of my experience.

Overall I give 4 stars...

I work 40-60 hours a week and my girlfriend works 40+ hours as well. So with the very little time we have between work and sleeping our workweek off, we try to make the best of our dining experiences regardless of the quality of service/food.

However when we went to this Ruby Tuesday it was by far one of the worst dining experiences we've ever had. To start, although there were plenty of booths and other tables our waitress sat us between the bar and the kitchen, the worst place to sit as everyone well knows.

Then after we were seated I ordered what I wanted 1 appetizer and 1 entree, my girlfriend does the same, ordering 1 appetizer and 1 entree, which the waitress responds by looking at her and making a passive agressive insult about her weight saying "oh, YOU must be REALLY hungry, huh?".

Finally we get our food which was given to us by a totally different, very polite waitress who asked if we needed anything. But then when we simply just try and have an actual dining experience where you can eat and have a conversation with someone, our waitress cam and blatently interrupted us at least 5 times trying to shoo us out the door asking not if we needed anything but "if we were finished yet".

P.S. I would fire that waitress and hire the guy who was drinking at the bar, he actually did a better job than our waitress and got us the attention of some good waitresses when we...