Dunkin' — Restaurant in Town of Babylon

Absolutely terrible. I’ve tried to give this place the benefit of the doubt but they prove to me over and over again how awful they truly are. Awful Customer Service and Awful Food. I go here before work because its super close to my home and they have a drive through which makes things a bit easier for me. However i will NO LONGER be attending this place. I went there this morning and ordered a caramel macchiato instead I received a disgusting iced coffee with iced filled to the brim. They gave me the wrong order because i guess no one there can work and serve the right ordered items accordingly. There has been times where i have gone there and asked for “light ice” and what they give me is a drink that looks like i have taken 6 sips out of it already. Its very frustrating because their drinks are so expensive as it is. Today 11/06/2023 i was charged the full price of a macchiato but gave the most basic nastiest drink. So done. Lastly, i called 10x (not exaggerating) to let them know and the phone rings and rings forever. I just have one question…… WHO IS RUNNING...

Since the pandemic started I have been going to the Dunkin donuts drive up weekly to get the pints of pralines and cream. I go to the drive up because since I work in a healthcare nursing home I try to be responsible and only go in stores I really have to for fear of catching something and bringing it to the facility. I went to get my weekly fix of icecream and when I got to the window to pay this rude employee tells me next time I need to come inside to get the pint because they are short staffed and cant walk around the counter to get me the icecream. I was floored by this comment and told him I have been doing this for the last year and he is the only one to complain. He was very rude and said well the rules have changed. This will be my very last time going to that dunkin donuts. I thought a drive up was for convenience and if its something they dont give through drive up there should be a sign up. I hope management sees this review and speaks to the employees about how to treat paying customers so this doesnt happen to...

Just think the owner of this location should know that the employees decide to stop serving whenever they feel like it. I showed up to the drive through at 8:45 and the hours are clearly advertised until 9pm and I was told that they can’t serve me my drink because they turned the espresso machine off... I have an espresso machine and it takes two seconds to turn it on. They just don’t want to clean up because they want to walk out the door at 9 on the dot. Lol I get it I worked in food service for over a decade but that’s not how it works. Change the advertised hours if you don’t want to serve drinks after 830. been coming to this location for 20 years- won’t be...