Villa Bella Bakery — Restaurant in Town of Babylon

Seven years ago, when I bought house in Long Island, my Italian neighbor was greeting me with pastry from Villabella. I fell in love with their “lobster tail” baking goodness, and every so often I would stop at the bakery to pick up some for my family or coworkers. This morning I came with my daughter and ordered 3 lobster tails for Saturday breakfast. The lady packed 3 lobster tails into the box as usual on the back without me seeing it and tied the box. Each lobster tail is now $7 which I don’t mind. After I picked up the box, it felt suspiciously lightweight. I asked the lady if she put 3 in the box, and she said she did. When I was trying to open the box to see what is there, the lady got upset with me. So, I brought it home, and when I opened the box, the pastry looked nothing like it looked before. It was brown in color (overbaked) and almost twice smaller than it used to be. And I am wondering why would someone owning business do something to get rid of customers? My daughter advised me to go to different bakery next time....

I chose this bakery to make my sons 1st birthday cake. Our family had used this bakery before for another occasion in the past and the cake was made very elegantly. We went in and gave them the photo of the design 4 weeks in advance. Once I got to see the cake I was VERY disappointed in the quality and overall design. The edges of the trim didn't match up, the mickey decals on the cake were cracked, uneven, and had dents in them from pressing it onto the cake. The top still had flour on the dots, and the mickey shoes were basically yellow blobs. I immediately notified the bakery and was only given a "I'm sorry you feel that way". Apparently this is what they considered their best work. No one from the bakery has reached out to me since the party to discuss why I was so upset or offered to give partial payment back. I have some photos below.

I think next time it would be beneficial to practice on a design and if your not comfortable with the quality or design you should call the family back in to go over...

Tips: If you’re used to a classic rainbow cookie do not get it here, you will be let down

Pros: variety of Italian pastries, coffee drinks, and gelato, quick service, seating area and atmosphere

Cons: the jelly/jam used in the rainbow cookie is not what I am used to

When you walk in you are taken back by the variety of baked goods they have available. I purchased an assorted variety just by how tasty they appeared. The only treat whose name I know was the rainbow cookie. They were all super tasty except the rainbow cookie. The rainbow cookie had an apricot like jelly filling, which is not what I’m used to. I would definitely go back for more pastries but skip out on the...