Panera Bread — Restaurant in Town of Bethlehem

Saturday morning 2/24/24 at 9:45 am. I’m standing at the counter waiting to order. Two employees sitting eating/chatting at the side bar. I can see the manager and a regional person having a conversation. They both look at me. Continue talking. One of the women from the side bar stands up as she walks by me ask, “Is someone helping you?”. Clearly she could see no one was helping. My response, I wasn’t sure if you were taking orders or if you expect customers to know use the self ordering system. She goes in the back to put her dirty dish in the kitchen. Comes back or and sits down at the fireplace on her phone. A young man comes out to take my order. He is pleasant. I pay and the tipping screen pops up. My thinking, why are they asking for a tip? Anyway, waiting for my prefer. The young man in the back puts my order on the back counter to sit there and wait for another staff member to put it in the bag and call out my name to pick it up. Mind you the restaurant had one family and two others sitting in the place. Just a side note. The girl that asked me if I needed help. My previous experience with her was, her belching while taking my ordering. Very rude not apologetic. Disgusting. No manners. My last...

No complaints about the food; however, the dinning experience was ruined by the manager himself. First off, you DON’T yell at customers. My friend and I ordered separately, but got the same smoothie. She accidentally picked up my smoothie, so the employee just gave me hers, which I was completely fine with. The manager has the audacity to yell at me, saying the drinks are very similar there and I should not be picking up drinks. He should get his facts straight to start off - my drink was given to me by the employee. It is not a big deal for customers to pick up their drinks and neither my friend nor I cared that our drinks were mixed up. If WE don’t have a problem, then the manger shouldn’t have a problem and definitely should NOT yell at us. To further this unpleasant experience, there wasn’t a pager at the counter and thus, I went up to him to pick up the food, not wanting to give him a hassle. Yet, he continued to be rude. Here’s the most important business tip for anyone, especially a manager: NEVER raise your voice at a customer, especially when they weren’t doing...

I want to preface my review by stating that my food itself was perfectly fine and is not the reason for the terrible review. Unfortunately the service is. At 1257 pm I entered the building and ordered a bowl of broccoli cheddar soup, and a cup of mac and cheese to go. After 18 minutes of standing like an idiot and being passed by literally 15 or so orders made after me, I finally grumbled to the people behind the counter. At this point I timed him, and it was 28 seconds to make and pack my order, since both things were pre made and only needed to be put in to go containers. They tried telling me oh sorry we got behind. No, no you didn't. You blatantly and repeatedly kept skipping my order until I spoke up. And then you did nothing about it despite taking 20 minutes to poor a cup of soup. Not even comped a cookie or whatever, so here we are with your 1 star review. In short, if you have a limited lunch break I can't really recommend this location bc this could easily happen to you. Unfortunately it will be quite awhile before I...