Chipotle Mexican Grill — Restaurant in Town of Bethlehem

Let me paint a picture of my experience at this establishment:

The date is 10/30/2025 at approximately 6:35pm. My girlfriend and I have a craving for some Chipotle. We place an order to be ready at 6:50. (Remember this time. it is a surprise tool that will help us later.) Traveling there takes me roughly 15ish minutes so i am there around 6:55 and I am now in the "Chipotlane" as they call it.

15 minutes go by and the first car moves. I am behind 5 cars and I am boxed in. I have committed at this point, no turning back,

another 10 minutes go by and another car move. Only 4 cars remain. I am now sitting in the "Chipotlane" for 25 minutes at this point. I am slightly annoyed but I know it is around dinner time and as someone who has worked fast food I know rushes can be a pain, so I am trying to be patient.

15 more minutes go by, it is now 7:35 and 2 more cars move rather quickly. 2 left.

10 minutes the last 2 cars have left and I am now at the window and I see why things are going so slowly. There is no one at the window. There is food PILED UP on the shelves. It had dawned on me that I had not actually seen anyone receive a bag of food from the window.

I wait until around 7:50 to go inside, and what I see shocks me to my very core.

There are 4 people total working in the "resturante" one of which who would not even go to check on the mobile orders saying he "was working over here" over here being at the in-"resturante" bowl/burrito building area.

HE HAD NO LINE.

I am trying to get the attention of someone to check on my order. However I am not alone in this. There are countless (like 4-5) people also trying to get the attention of the remaining staff, all of whom are working at the mobile order bowl/burrito area.

I waited an ADDITIONAL 15 MINUTES before anyone even talked to me. They finally asked me the question I had been waiting to hear:

"What's the order?"

FINALLY. I say the name under the order and they make it in 2 minutes.

.....

THAT WAS ALL THE TIME IT TOOK????

I was fuming walking out of there. By the time I left and was on the way home it was 8:18pm. I WAITED FOR 1 HOUR AND 45 MINUTES FOR AN ORDER THAT TOOK 2 MINUTES TO MAKE.

The store was a mess, the manager was there rambling about how there were 2 no call no shows and was not even doing anything to make the situation better.

My girlfriend and I explained that I had waited for 1 hour and 45 minutes to the chipotle customer "care" center and the best they could do? One free entre

.....

This chain has gone so far downhill it is insane. This was without a doubt the worse experience I had ever had at ANY fast food chain, and I have been to Sonic.

The food itself was fine, but the fact that they were not even checking the drive thru or trying to get everyone's order out was insane to me.

TL:DR - Was in the drive thru for 1 hour and 15 minutes, then was inside for an additional 30 minutes and got mediocre food. The store was a mess and the staff incompetent. Sorry for any grammar issues, I am still mad writing this.

DO...

I came to this location at 8:25 pm (they close at 11), and this was hands-down the worst Chipotle experience I’ve ever had. There were only three workers, and the one serving me had his underwear and entire backside showing while handling food. That’s beyond unprofessional and completely unacceptable.

On top of that, the food portions were ridiculously stingy. Even after asking for doubles, my bowl was still so empty that I could see the bottom. I paid over $11 for basically nothing. To make matters worse, they were out of almost everything: no lettuce, no protein options besides chicken, no corn, no other basics you expect from Chipotle.

All I got was a tiny scoop of rice, black beans, chicken, and some sauce. That’s it. And they still charged me full price. The kitchen also looked dirty, which just added to the bad experience.

If a location can’t provide basic ingredients, fair portions, or professional service, they should not be serving customers. This was a complete waste of money and one of the most disappointing fast-casual meals...

Has been about 5 years since my last Chipotle visit, missed going and was looking forward to this. Had a carnitas bowl with veggies and beans, & it was okay though the carnitas were cold (not room temp, I mean dead cold, had no idea how this was even possible as I thought the proteins were in a hot table).

Check out cashier was very nice though the two staff prepping on the line were kind of rushing me through. I was unfamiliar with the available veggies, salsas, and other toppings and just needed a few quick seconds to see what was there. Wish I had a few more seconds to understand the sauces & salsas as some Pico would have made this bowl far less dry & more tasty. Had I not felt rushed I probably would have built myself a better bowl, & maybe now I'll know for next time.

This is not the store's problem, though I hope the staff will recognize people who are unfamiliar and not rush them through, and just take a few seconds to tell people like me the toppings they have available, and easily and quickly help them build a better...