서울 하우스 Seoul House — Restaurant in Town of Brighton

It is really unusual for me to give 1-2 stars but sometimes it is a good thing if the receiving end properly understands the meaning behind my criticism. I try to avoid biased feedback so I give my review based on my overall experience.

The restaurant is nice, the menu selection is also nice but what they lack is customer service. I had a bad experiences for my first time going there. I gave them 2 stars for the following reasons;

1-No acknowledgement for our presence and it took about 15mins . It is funny because there was not a huge line. Just 2-3 people in front of us.

2- After getting our seats, we ordered drinks and the server took another 20min. It is also funny because it was just those apple juice and water.

So we ordered, and that is additional 40min with no snacks or something to keep you acquainted.

4- got our food, started dinning and then we ordered additional soup on side. Well, this time our server disappeared until we had finished our meal and had decided to forget about the soup. The server finally showed up after 45-60mins and we were about to check out.

The server had already forgotten about the soup when we asked and told them to nevermind.

5- we asked for additional blank plate to use and the server told us that they had no more plates for us.

The server told us to use what we have as there was nothing they could do. I really never heard of this before so it was very funny.

How to avoid this situation again? You can simply hire more people, you cannot have one person attending 10 table and expect them to keep up mentally and physically. I'm not really disappointed in our server but the manager is the one to blame.

A disorganized business is always the result of poor management.

Aside from that, I do believe this place has a great potential but you cannot stay in business if customer services is not priotised. I believe that it doesnt matter how good your product is because you can easily find your business struggling if customer service is not properly implemented.

I hope this feedback is well received and hopefully as a positive...

My family and I have been here quite a few times now but after tonight's horrible experience, we will not be going back. We needed to order more food so we called our waiter over but she kept saying that she was busy and needed a minute. I saw that there wasn't a lot of tables but thought she must had other things to do. So we waited and waited. Then she finally came back with the main dish we ordered but again she said that she was busy and told us to wait. She never came to our table to check on us again for the rest of the night, I had to ask for the check from the owner at the front and we ended up paying at the front. She just kept walking past us like we didn't exist. Due to the upsetting service we did not leave a tip like we usually do.

However, the ridiculous thing happened. As we were leaving the owner/cashier stopped us indicating that the tip was not included and told us we had to leave a tip. First of all, apart from the horrible service, she did not have a right to tell me that I had to leave a tip. I started to explain to her that the service was horrible. The waiter ignored us after we asked her to come over multiple times. We were expecting an apology but all the owner/cashier said was ok and didn't even bother to look at us. We usually give great gratuity because we know that waiting is a hard job but the service needs to be good. However, with this horrible customer service and the owner demanding tip, I am extremely disappointed and upset. I do not recommend this place for anyone that wants to enjoy a nice dinner with their family and not have the owner chasing...

Miss home and want to feel like being the black sheep? I have been there twice. The food is very good and authentic, and the staff are friendly. However, the business owner is unhappy and very judgmental. The first time I was there, she judged me for ordering one Kimbap and one small tofu soup. She reminded me twice that they were small dishes, even though it was just past 4 pm and that's all I needed. She seemed unhappy. Today, four of us visited the restaurant. I asked the waitress if the food we ordered was enough for four, and she said yes. Later, the owner came over and seemed unsatisfied about what we had ordered. Later, after the Korean hotpot was served, I requested an extra pair of chopsticks for sharing the meal, but we were greeted with total confusion and blank stares, as if saying 'just eat.' That’s not all of it. About another 20 minutes later, she passed by again and asked if we wanted to add anything. She was ready to give us the bill, which was embarrassing! We hadn't even finished half of our meal yet! Anyway, once again, the food is very good, the happy waitress and other staff are very friendly, but the owner acted like one of the cranky aunts at a Christmas party to whom...