McDonald's — Restaurant in Town of Brookhaven

I ordered food for pick up via app as I normally do however this time I chose the location I was closest to (626 montauk hwy Moriches) instead of the one I frequent (971 montauk hwy Shirley). This was a terrible Liston my part. When I arrived to pick up my food I was told my card declined. I saw the charge was already taken from my account so I told the window person and he said to move up to the next window and they’ll fix it. Ok. WRONG. The person at the second window said they couldn’t help me although they could see my order and name with the food right next to them. I went inside where I waited an additional 5 mins for help . After telling the person my issue, he got who I think was a manager (short round young woman who may or may not have been pregnant not sure) with different clothing but no name tag so I’m not sure. She could see my order, my name, and my food but could not give it to me because of “system issues”? After offering no solution, she had the audacity to ask me to “step to the side so she could help the other customers”! I was in shock with no food and wasted money and time. I will NEVER recommend or visit this...

If you want a cheeseburger in the afternoon, "please pull up and wait" for someone to bring it out to you. If you want a BEC bagel in the morning, "please pull up". Nobody in front of or behind you in line... "please pull up". There is never a time coming to this McDonalds where I am not sent off the drive-up line for even the easiest of orders. The slowest of all the McDonalds I've been to (and even all the local fast food places)... and that's not even mentioning the amount of times they don't get the order right to begin with! Takes twice as long as the Center Moriches Wendy's, costs more, majority of the staff seem truly miserable at all times, and there's always an issue. This location is not...

Monday morning at 8:30 am.... No one at counter, no one visible from counter , when employee did walk over I asked for a medium coffee with 9 creams. I got a medium coffee with 2 creams and an inch of space at the top, he didn’t even fill the cup up... he had walked away from the counter so I had to get his attention again.. I said “are you kidding me, you didn’t fill the cup.. is this even 9 creams?”... no lie he’s under the impression that 2 on the cream machine is for medium and dispenses 9 creams 🤦‍♀️.. I asked for more cream and he pressed 2 again and handed me my coffee back. ... so 4 out of the 9 creams I asked for and he still didn’t get it..... TRAIN YOUR...