Moe's Southwest Grill — Restaurant in Town of Camillus

This particular location is the worst. The queso I got was spoiled and made me sick. When I complained while still there they wouldn’t replace it. It was basically a “too bad so sad” attitude . When I sent a formal complaint I was told I would get a replacement/refund but then the store owner/ manager or whoever it was went back on their own word & decided I couldn’t get a replacement. $6.99 for a bowl of queso that wasn’t to “moes standard” cannot be replaced? But instead I’m strung along for this “replacement” all to be disappointed. LISTEN UP FOLKS…this franchise is willing and totally okay with losing business (over $6.99) rather than making things right! Never again…I’ll spend my money elsewhere like Chipotle. Let me not forget to mention how messy the place is, no clean tables, stuff all over theb floors, salsa bar is crusty & probably never cleaned, no one is wearing any type of PPE (gloves•hairnets•etc) , one occasion I saw the kid lick his fingers, another time the chick droppeda tortilla on the ground said “oops”picked it up and continued to use the same floor cootie tortilla.. SOMETHING NEEDS TO CHANGE/ HAPPEN BEFFORE SOMEONE GETS SEVERELY ILLL OR ENDS UP...

I would give zero stars if I could! This used to be a good place to grab a quick bite to eat. Tonight it was awful. We paid over fifty dollars for the five of us to eat. We would have been better off staying home! They were out of Coke products (not restocked), chips were so greasy that most of them were translucent we found a mystery chunk of chips the size of a fifty cent piece in them, salsas were very salty, food was understocked and restocked very slowly (the server had to go get lettuce, pork - which needed to heated which you so long we were half done eating before my husband's food was ready, burrito shells...) We were given only 4 of 5 cups and had to ask twice to get a cup for my husband, Door was propped open so the manager could smoke making the whole restaurant cold, all of the trash cans were closed except one, tvs were all "broken", and overall the food tasted bland other than being super salty. We will never go there again. Save your money or go to a...

We went to Moe's tonight and had an absolutely horrible experience first of all the staff seemed less than enthused the floors were sticky and slimy then we got each a stacker was missing the top tortilla neither one of them sealed properly so it was a messy and hard to eating then when we brought it back up to the counter all he did was take out a new burrito shell and flop all the ingredients into the new show and put it back on the grill adding II tortilla on top that should have been there didn't say sorry didn't offer to make a fresh one with new angry deinse and didn't take anything off of our bill when I questioned him about it all she said was oh well I remade it for you 😡😡😡😡😡😡😡😡😡😡 if i could give...