Sergi's — Restaurant in Town of Canton

I honestly thought I was on a prank TV show this experience was so bad.

We were staying at a nearby (45 min drive) lake and ordered $120 worth of pizza and wings at 4:15 yesterday. We were told it would be ready at 5:05, so drove into town and were told they were "just waiting on one last thing" when we arrived to pickup at 5:00. When we STILL didn't have our food at 5:45 (standing outside in 90° heat), I asked for a partial refund as compensation. The employee grew flustered and said "well I'm already giving you a Pepsi (requested add-on I intended to pay for) and pizza rolls (first mention of this). That's $10 worth of stuff." When I replied that it was not adequate, another employee came over and TOOK BACK the Pepsi and pizza rolls from me! Original employee then asked in a snarky tone if 10% was good enough (approx equal value as the food they'd just taken back). Frustratedly I accepted and left.

When we got back to the house (at 6:40), it was obvious that most of our food had sat the entire 45 minutes that our order was late. The wings were soggy and the pizza was cold and tough. We threw most of it out and made Mac and Cheese for the kids.

Mistakes happen, but rude and spiteful customer service made this experience...

I ordered 2 pizza rolls for delivery to the Fairfield Inn and Suites in Canton (as we have literally hundreds of times over the years) and left the driver a $5.00 tip, which they require you to pay ahead of time when paying with a card (won’t make that mistake again). The driver calls us and asks us to come to the lobby to get the pizza rolls because they are not allowed to bring them up to the room. That’s not how delivery works. You bring them to the place where the customer is located. We are not located in the lobby. What’s the point of asking me what room number we’re in if you’re not even going to be bringing them to the room? And why not specify this before hand? If I have to get dressed and get my shoes on to go down to the lobby after paying an extra $5.00 for a driver tip then I might as well just continue on down the road and pick them up myself. It’s ridiculous and this situation needs to be addressed between management and their drivers. It’s not acceptable and it really sours what is otherwise a great...

My partner and I just had an incredible delicious meal at Sergi's, and I recommend it highly. After all the years of my travelling with Microsoft Corporation from city to city around this country, I feel I know a good meal when it is placed before me. My partner ordered the spaghetti and meatballs, and I had the fettuccini alfredo w/ chicken & broccoli. The meal is served with garlic bread slices and salads (either house or Caesar). I chose the Caesar (which was a meal in itself). We had at least half of the entrée to bring back to the hotel.

I'm not sure why some of the people on here have given this establishment lower ratings. Maybe there is a new chef now? Maybe they did not have a good evening that particular time they were there?

BUT I do know that for TONIGHT I ate an excellent meal at a very reasonable price. If we should ever return this direction again, we will be sure to stop again. Give it try - it never hurts, and maybe you will be just as lucky as us to enjoy something wonderful on...