Burger King — Restaurant in Town of Cheektowaga

I am not normally one to write a bad review. Today’s experience was subpar to say the least. My order was a cheeseburger burger (with no pickle) and some french fries. Simple enough. I was acknowledged, said my order, then was told to hold on. It took 5 minutes from the time the last car pulled forward to go to the window for someone to come back (after I asked if everything was OK), apologizing that they were understaffed, and then asked for my order again. I said my order again and then was told to drive up to the window. When I was at the window, they took my card for payment, gave it back, then proceeded to chat with each other for another 5 minutes (I have the timestamp of when I sent a text to my sister about how long it was taking to order). I finally got my order and left. When I got home, which is 3 minutes away, I went to eat the food. My cheeseburger had pickles on it and my fries were lukewarm at best. Now, I acknowledge that I may not have said no pickles the second time I ordered, as it took 5 minutes to give my order again so I probably forgot, but to have cold fries while the staff sat and chatted with each other is unacceptable. My order was a pretty basic order and it was very disappointing. I completely understand if a business is understaffed but to get the food that I paid for cold and to watch that staff chat to each other, not looking like they were attending to the food at all, is unacceptable and should be corrected as soon as possible. If not corrected, I’m not sure how much longer this location will remain open, as no one will want to order from this...

Went to this burger king around midnight, 2 cars ahead of me in the drive through, waited at the speaker to order for 15 minutes or more. Ordered 2 burgers, 2 eight piece cheesytots, and a chickenwrap. I paid and waited 15 minutes just to be told to pull forward to wait another 20 minutes. after 5 cars behind me paid and left with food they finally came to give me my food. Deep fryed stuff takes less then 5 minutes. Its a disgrace, its disgusting and the service is absolutely terrible. No apology, no nothing. The guy who brought my food out actually laughed when I asked why it took 35 minutes. Its actually amazing that people can be so inconsiderate. If the roles were reversed I bet they would raise hell, demanding free stuff or accusing racist accusations. To bad I have to give 1 star to write a review. Because thats too much for this trap house of...

Fast Food Breakfast - was fresh and hot, 1st time in awhile that the croissant was not flattened and damp from sitting too long. Staff was friendly, even tho short by 1 worker who finally showed up. (Mostly Drive-Thru business.) But i walk to BK on Union Rd near Genesee St (next to 7-11). They still have the 2 for $4 and $5 choices on the Croissant Breakfast Sandwiches. Want to try the new Cheesy Melts, just didn't want to ask today bc the counter person was doing the cooking, the Drive-Thru, and counter as Manager was filling the cooler from the delivery truck. I even accidentally left my food and sent my friend back to retrieve it. It had been repacked in double paper bags to keep it hot. Even after walking back home, it was was still perfectly heated. Fast Food...