Tim Hortons — Restaurant in Town of Cheektowaga

Horrible Service. Staff is not properly trained to make drinks or use the register.

Don’t waste your time going to this location, it will be faster to drive a couple miles to another location.

Ordered a Hot Tea and a Donut and it took almost 10 mins to receive because the employee did not know how to read the register. I paid using my Tims card and had rewards points for my Tea. She kept insisting I still owed $1.59 even though the tea was free and the donut was paid for on my tims card. Once that was finally resolved and I got my items I realized they never put any sugar in my lukewarm tea because it sure wasn't hot. We had to go back through the drive-thru because the lobby was closed and wait another 10 mins becuase for the single car waiting at the window to be served.

Once we were at the window, Instead of making a fresh cup of tea that was actually hot and correct, she took my cup into the back, then brought it out front minus the lid to aggressively stir it then went into the back again to put the same lid back on the cup. The employee handled the lid with bare hands and set it down on a dirty counter and now they expect me to trust the tea is right and drink from...

My friend and I came in ordered coffee and breakfast sandwiches. While paying my friend realized it was Free donut with a purchase of a drink. She asked for the donuts. The worker said because we paid for the order already we couldnt get the donuts. That's ridiculous. If its something for the customers why not say did u want the free donut we have today. We sat in this tim hortons and ate breakfast. While sitting here we can hear the workers asking other customers if they wanted the Free donut. Really? But because we paid already we couldnt get the donut. That's crazy. Better customer service if you want people to come to the...

Went in before work to grab timbits for my co- workers. Waited in line for 10 minutes behind 2, I repeat 2 customers and there was one employee who just stood in place and looked confused the whole time and the counter guy actually stopped taking orders and ran, got a mop, and mopped up a spill on the floor. I left so I wouldn't be late for work. I guess I'll just go to the Tim's that I've been going to that's not on my way to work. Left with nothing...Just close your doors or start...