Subway — Restaurant in Town of Colonie

I haven't had a Subway sandwich literally in years. I was hoping for the best - and I got it!

I was not expecting much when my murmured greeting and (I think) listing of breads was inaudible. Asking it to be repeated was utterly useless. This young woman simply could not bring herself to speak well enough to be heard. Oh, well.

From there things only got better. I got my usual tuna, American cheese, tomato and cucumber. It was fresh and tasty.

If it weren't for the Subway corporate employee sitting opposite me talking loudly on his phone and walking next to my table to do so, it would have been enjoyable. From his seat he also shouted instructions to the restaurant manager about future translites, too. Here's the thing, I've been in management for restaurant chains and when you visit, this is NOT how it's done! He had a superiority issue, and it was so annoying.

Your customers are all around you, sir!...

I placed an order online. I then had to wait at the store for 20 minutes because there were 4 other people waiting for their online orders and they kept taking walk ins vs making our orders. I eventually left and called the store to have them cancel it. The woman said I had to go through the app, which is not correct. Then I called again to get a refund and the guy said he processed it. It's over a week later and still no refund. The level of incompetent employees at this store makes me wish automation took their jobs.

Recap: they make me wait too long and then keep my money...

I placed an online order on 11/11/23 and requested the food be ready in 45 minutes. It was not. Staff had just started making the subs when I arrived 45 minutes after placing it. What's the point of online ordering and selecting a time if the food isn't going to be ready? I would understand if it was during a lunch rush, however, that wasn't the case. Why did I wait so long to post the review here? Apparently I posted this review for a different store, for which I'm very sorry. I didn't find out...