Wendy's — Restaurant in Town of De Witt

I just left Wendy’s. We ordered two Asiago ranch club meals. One with no ranch, no Asiago with home style chicken. The other was no tomato add pickle on a spicy chicken with 5 chocolate chip cookies. They made us wait to order. After we paid they pulled us to wait for our food although there was no one in the line. I asked 3 times if they had 5 chocolate chip cookies they said yes. When they handed me my food I noticed I had 3 chocolate and 2 sugar cookies. I went inside to get my money back. One of the girls acted like she had an attitude and said the person in the back must not have made enough chocolate chip cookies. I told her I want a refund because it was the principal that I was lied to. She told me she couldn’t do a refund but asked if I wanted something else. I told her no and that I wanted my refund. She said I can give the cookies to someone else or throw them away I said okay but left them on the counter. Another woman walked up and asked what was going on. I told her the dilemma she said she would have to see if her manager could do a refund and she never returned to the front counter. I heard someone say in the back well did she return the cookies. I thought that was inappropriate as that is the entire reason why I said I wanted my refund. Then a man approached the counter asking what the dilemma was. After explaining myself for the third time he asked if I would like something else instead and I told him no and just wanted my refund. Again it was the principal that I was lied to. If I had not checked my items I would’ve drove 20 minutes away to get home and find my order was wrong. He went to the back to get my refund. There was another young lady who apologized twice. I thought that was very sweet of her & it felt like she was the only one that cared. You would think spending 36.00 people would have a bit more compassion. When I got home I was highly upset. Our food was extremely old, hard and disgusting. When I opened my sandwich I had way too much ranch drenched on my sandwich and on top of that it was ghost pepper ranch. We ended up throwing away both meals. Very very disappointed and unsatisfied as this was our first meal of the day. I wish Tom Or Miesha still worked there. Maybe there would be better...

Not the usual deal for a wendies. Store was on par for recent renovations so it was nice to see the refresh.

Location was clean and had in fact been recently mopped but the wet floors were slicker then snot. Was also very warm and since it was a humid day it was very humid in the store and took forever for the floors to dry.

The food was not the usual standard I was used to for a wendies. My burger was fine, the fries were ok, but my wife's chili was just not of the usual quality. She had several pieces of burnt meat and it just wasn't very appetizing.

There were also a rash of people coming in from the drive thru with errors during our time eating. No exact numbers just seemed like allot. I have had this happen at other restaurants so it could have just been an off day for them.

I would suggest either take a look at the ac unit or possibly consider replacing it not only for the customers but for the employees. I couldn't imagine working with the humidity levels the...

The food was good. Wendy's level good, you know?

Last time, the drive thru speaker basically just screamed feedback. It was really hard to know if they heard me say I had a mobile order.

The last two times, the mobile orders were screwy... The first time, the order received didn't show a drink ordered. With a meal. Huh?! The last time the mobile order was either wrong or not received, so I repeated the order. They then told me the total. Yeah. I know. I paid for it in the mobile app.

I like Wendy's, and I'm not sure if it's just this location, but they need to tighten the screws a little.

Update: the drive thru speaker works better, but is very quiet. I've ordered at the window because the app just stopped working for me. And the service is friendly for the most part, but seems to have slowed down to almost unbearable. It's convenient for a quick lunch break at work, but it's harder than ever to...