OIP-Original Italian Pizza — Restaurant in City of Syracuse

• edited to add this was James St. Location (Eastwood)**I have a big family visiting from out of state. I tried to brag about how great OIP pizza is and decided I will NEVER order again. (Multiple screw ups/lack of same great quality in the last 6 months as well) Attempted to make an order for the "family pak" ( 2 large cheese ONLY pizzas, 3 orders(10 wings each order) tonight. 1ST attempt was screwed up because after the girl taking our order confirmed they deliver to our hotel,took the order and then demanded an exact address. Called back with the exact address and reiterated the order. The price was $49.99(+tax &tip) and went up to $80 (still not including tax&tip)because I added pepperoni on 1 pizza and A 2 liter of soda. That's IT!! When I stated that OIP website says it comes with 3 orders(30wings) I was told I was still being charged for an extra order and for "splitting wings) I've worked in food service, specifically pizza places and she clearly was too flustered to pay attention and speak correctly to a customer . Needless to say she couldn't explain why the price went up so much more so I have decided to take my business elsewhere from now on . Ended up going with Twin Trees East Syracuse and spent just under $70 for 2 large 2 topping pizzas, 48 wings and 2 -2liters of soda! More than enough and it was fantastic! Never again will I make the mistake of being a loyal customer to a chain that clearly can't train employees how to speak correctly and...

I ordered my family’s dinner which consisted of 26 wings lightly char grilled with a side of honey garlic sauce from James St Eastwood location. I discovered the order wasn’t correct when my husband got home. The wings were hard and no extra sauce. This has happened upon my last order but I let this go. This time I decided to call to inform them of the incorrect order that cost $35+ and spoke to an EXTREMELY RUDE SUPERVISOR. Get this...He told me they were closed and to save my wings for tomorrow for him to inspect them. ????? I couldnt believe that was his solution and I expressed that. He said I could come down now and he would wait I agreed and then he said ok I’ll see you tomorrow ( knowing I said I’ll be down) and hung up. I called right back and he just let the phone ring. I went down like he offered and he acted like he couldn’t hear me through the glass and was telling me they were closed. I said you told me I could come down. He cracked the door to speak to me and he still was VERY, VERY, VERY RUDE AND DISRESPECTFUL, had no intentions to help and shut the door in my face. He was a thin white male with long dark brown hair. He wouldn’t give me his name but I definitely want to take this to the owner now. This is not the first time he was rude to me over the phone and it’s unnecessary and unacceptable. He should not be in customer service. Not even...

Monday evening I used my gift card that I had for OIP. I ordered two slices of Pizza and a soda. The cashier must have been new. she told me it was going to be $2.58. Because it took off the $5.00 on the gift card. I then tried to have her add on a bottle of soda. She cancelled out the whole order and added it up again. Then it came to $9. Nine dollars and change. Because it cancelled out the Gift card. Wow!!!!! I will not go there again. I will not even order pizza from that place. They got the profit from my gift card and then I had to Pay for my two slices of pizza and soda's. I still can't believe she cancelled out the gift card. Yikes, you better train your cashiers/servers better. Or you will be losing money from people that are P.O'ed from her not knowing how to handle it. by the way some shift supervisior came over and I don't think he understood what the heck was going on. To bad, so sad. You all lost my business. Tomi T. I will be in to complain to the big boss...