McDonald's — Restaurant in Town of East Greenbush

So this is how McDonald's does business? This is who gets promoted to -leadership- in their franchises?

I stopped by my local McDonald's on my way home from work today (June 5th) because I fancied a Big Mac. While walking in I witness the boy in red (yes, boy. No adult man with any sense of self respect would act the way I am about to describe) having what appeared to be a heated discussion with another employee. He then seemed to break off from the conversation and got on his phone. The other employee then goes back to her station while informing said boy in red that he had a customer (me) waiting to order from him.

He completely ignores her - and me - for a full minute, instead scrolling on Instagram. Right there. In the front of the store. Right behind the counter. All that, AND they leave their creamer packets and their apples out in the heat too?

Now, I would normally not make a fuss about an employee being on their phone at work. Frankly, I don't particularly care about that part.

The part that really bothered me was that he COMPLETELY and WILLFULLY ignored a customer while doing so, and the girl working the window tried to get him to do his job. And when he finally did actually take my order? No acknowledgement of his actions. No apology. Just "Take your order?".

The girl in the background of the first picture was the one he was back-and-forth'ing with. Note how she's doing her job as though nothing was happening when a customer walked in. She didn't even react when I was taking pictures. She just did her job and let him dig his own grave. That's a good worker.

This clown in a leadership position? Pitiful. I work nearby and customers often ask me where to find a good spot to get a bite. Guess who won't be recommending this location to maybe 50 customers a day during peak profit hours?

I only give 2 stars instead of 1 because that girl impressed me and gave me hope that not the entire store...

This is my first bad review I have ever left, im not really the review type but I do feel it is necessary after my experience tonight. I Went to order at 10:10 p.m. on a Thursday night and sat in my car at the drive thru speaker for about 5 minutes waiting to place my order and wasn't acknowledged, I said "hello" after a while and still nothing. I figured maybe the speaker was broken or something. So I go to the first window (where the car infront of me was paying for the order he just placed) but when I pulled up no one was there so I pull up to the second window and see the workers standing there talking and I asked if they were open and was looked at like i was an annoyance ( it's now 10:14) and she asked another girl if they were still open and was told "we're closed" I asked what time they closed tonight because that was a little strange, someone just got food. She then said "10:50" I look at my phone and told her it was 10:14, then she said "hang on let me ask my manager" I didn't even want to order what I wanted at that point because I felt I was bothering them for wanting to order but if someone pulls up to the drive thru 50 minutes before McDonald's is supposed to close then I shouldn't be ignored. Extremely rude unprofessional and horrible service. I didn't know it was a "stop taking new orders and say we're closed" or even up to the workers to just decide they are done for the night an hour before closing time. I understand wanting to be done for tge night and I would be more understanding even if it was 10:30 ish but to make that call at a McDonald's It takes 2 or 3 minutes to make my fast food its not like I'm going to get waited on and keep you at your job longer but even if I were, I would of had plenty of time in that hour before the time they were suppose to close. Just very rude and...

First off we pulled up to the order taker with my 3 grandkids in the back seat of my truck. There was an employee standing about 10 ft. behind the order taker swearing, saying "F" this and "N" word that...We placed our order and went to the first window and paid. When I asked for my receipt they told me I would receive it at the second window. I got to the second window and asked for the manager in charge and told the young kid(manager) about the employee. He gave a disgusted look and said he would take care of it. They then handed me our drink order and asked me to pull up to wait with the other 5 cars that were pulled to the side waiting for their food. The manager brought our food out about 5 minutes later. I asked where the receipt was and he had to go back in to get one. The reason behind wanting the receipt was we had ordered a large 10 piece nugget meal with a Minute Maid frozen pink lemonade. But, we had recieved a small or medium sized one. When he brought the receipt back I showed him that it was supposed to be a large meal and he went and got another large pink lemonade. He also said he did not find the employee outside and asked me to describe them. Which I did and he had a look on his face that he knew exactly who it was. When we left we had thought everything had been taken care of but, unfortunately for my grandson his Happy Meal was not so happy. They always ask if you want apple slices or extra fries, which he loves the apple slices. We were half way to our destination when he realized he had not recieved extra fries or apple slices. Just a very long wait for a fast food place with four very distinct issues. All in all not the best representation of how to run a fast...