Starbucks — Restaurant in Town of Grand Island

We went today and paid using the Starbucks app. Had $25 in credit, and the woman that always calls everyone “sunshine” charged us twice. She said we still owed $3 and some change. (2 drinks is not $28.) She refused to admit that she double charged us, and then made comments about how we don’t “understand how it works.” We pulled up the payment history on the Starbucks app and sure enough, we were charged twice. It took some fighting at the window before she fully refunded us and gave us our drinks for free. I appreciate the resolution, but own up to your mistakes! Things happen, but that doesn’t mean you need to be...

I'm consistently impressed with this place. No matter when I stop by, the atmosphere is incredibly positive, and everyone is genuinely nice. The service is always quick; I've never had an issue with wait times. Recently, there was a minor mix-up with my drive-thru order where I received the wrong drink. It wasn't a big deal at all, but they went above and beyond by not only giving me the correct drink but also a gift card. That level of responsiveness and generosity was truly remarkable, and it really solidified my...

This is hands down the slowest Starbucks I’ve ever been to — and I’ve been to a lot. Doesn’t matter if it’s busy or completely empty, you’re going to wait 15+ mins. The drive-thru is painfully slow, and to make it worse, they put signs like “No espresso (hot or iced)” AFTER you pull in, so you’re already stuck in. Why not put the sign where people can actually see it before committing to the drive-thru? Makes zero sense and wastes everyone’s time....