Oliveri's Pizzeria — Restaurant in Town of Hamilton

This place is disgusting and horrible at their customer service. They will continue to get your order wrong and will refuse to listen to their customers when brought up to them. The owner of this restaurant is rude and needs to learn how to appreciate the little customers he so luckily has. If you are a Colgate Student he WILL HARASS you by calling the school multiple times to complain for giving your honest opinion on a google review. I wouldn't be surprised if he does this with other students so that his restaurant’s ratings are kept neat. Don’t trust the ratings because they’re biased.

UPDATE TO RESPONSE:

I deleted my original review the next morning after you responded after i had seen that the situation was resolved through receiving my refund. Despite this, you decided to get my university involved which has nothing to do with my interaction with you as a customer. Even though i thought I was doing you a good deed by removing the original post concerning my opinion of you and your establishment through my interaction with you, you decided to take it a step further and investigate into my personal life. I posted the review back up since you decided to take that initial step further past the customer-vendor boundary. My second posting obviously upset you once again (because you had the audacity once again to complain to my university about my public review) and i decided to be nice again and revise my review so that your name is clear from my opinioned view of your actions in my interaction with you.

Based on your response it seems that you just dont want a bad review in General and are threatening with contacting the university yet a third time. As a successful business owner you have to understand that you will have bad reviews because not everyones experiences will be all roses and daisies. As the owner of that restaurant you need to learn how to take those reviews and use them constructively so that you continue to have better relationships with the colgate and Hamilton community. As a customer since my freshman year, i have the right to review this establishment especially when it is not the first bad experience i have had with oliveris. Please stop overpassing your boundaries as a local business unless you want me to continue to be an advocate on campus for boycotting your establishment. I hope you can continue to learn from these interactions with your customers and grow to better your...

Last Friday 11-8 my boyfriend ordered me a sub from here it was AMAZING...best one I have had from anywhere I have been for subs since I moved here 2.5 years ago from Texas (where we are taught to be polite until being polite isn't workin) .so I was excited to order again tonight. I ordered TWO club subs a couple pieces of pizza garlic knots (yummy) and a hot sandwich for joe ..,and the lady explained that they didn't have club subs..I said ok can I just get them with turkey ,ham, lto blk olives and mayo she said sure...when I go to pick them up there was only one...I told her there were supposed to be 2 she said I only ordered 1 again I say no maam I ordered 2...she said something to the very rude girl making pizza and she raised her voice ,rolled her eyes and told me it would be 45 more minutes after I had already waited an hour...and happy to wait an hour as I learned the week before to order early..and I said I order 2 get one then I HAVE TO WAIT 45 MORE MINUTES...for their mistake I just said never mind and took my food ..then a young man very polite said he could get me another but it would be sometime and I said no its ok thank you...and walked out fuming from the rude pizza maker....I don't understand why they can't slow down and listen when you order weather you take time to listen or not its going to take that much time on the phone either way..I will go back here but it will only be there when the owner is there,according to town folk he makes sure that people are taken care of if he is there...still love...

I’ve been here before. In fact, after my last experience I wasn’t sure this was the best idea but I really wanted one of their salads tonight.

At my last visit I had a gentleman named Mike help me as I was a walk-in. He spoke very condescendingly & crude to everyone I witnessed from the counter, to the phone & even to his coworkers. I felt like an imposition & truth be told, had I not already paid for my food, I was about 2 steps from jumping back in my car & leaving without my order. I had no desire to return after being spoken to as if he were scolding his child.

But tonight the salad called me so I had to stop in again. You can imagine my excitement when I didn’t see him working tonight. Debbie was. Debbie was handing the phones, walk-ins & pickups, making it look all too easy. She was pleasant, polite & professional to each person (even when she was putting someone on hold). Debbies positive attitude on such a busy night (it’s Friday) is why I’ll be back. Maybe Mike (if he still works there) could spend a day shadowing Ms. Debbie & learn some etiquette & manners when dealing with other people.

Thank you Debbie for treating me professionally & with a...