BJ's Wholesale Club — Restaurant in Town of Hempstead

Note: Original review was posted late March 2022 and over 1300 people viewed. August 5th 2022, I made my post easier for reader's.

BJ's is back to making unauthorized renewals yet again. MY CALL WAS OVER TWO HOURS ! What is it with this company ? This is so sketchy and I'm not even going to get into Comenity Bank, the entire thing is pure nut's.

I paid for my membership ( in person ) at my local club using my personal debit card. As my membership was coming ( close ) to the end of the year I received the infamous " Easy Renewal " letter.

This notice stated " my " Master Card ending in ** will be charged $ 59.74.

I DID NOT PAY WITH ANY MC ENDING IN THAT NUMBER ( nor do I have any cards ending in that number ). I panicked, unaware of what was happening.

Logged into my Credit Karma acct to find out if BJ's ( possibly ) opened this MC but there was no listing of any credit card opened, ending in **

This unauthorized renewal practice has happened with two of my friends. Judging by these reviews I can safety assume it's an extremely problematic situation. When will this be delt with at a higher level ? In my book it's stealing.

I never should have been on this call for over two hours. Comenity Bank that had no information. Not my membership identification number, name, address nor my telephone number.

The rep then at Comenity asked for my social and at that point I had enough. I told her I didn't feel comfortable giving it and I wanted to end our call. The only reason I called Comenity was because BJ's instructed I do so.

For the record everyone, I did specify in 2021 to the woman signing me up at my BJ's customer svc location to please NOT allow my acct to auto renew. Expressing I couldn't be sure what my financial situation would be in 2022.

This very friendly customer svc woman at BJ'S replied no problem as she logged in all my personal information. I was also allowed to add a household member.

Do yourself a favor if you don't have many opitions regarding wholesale clubs in your area. PAY YOUR BJ'S MEMBERSHIP WITH CASH !

This experience was so mentally draining, no one should have to go through this nonsense. No legitimate company should take it upon themselves to AUTO RENEW ANYTHING! NOT EVEN BY DEFAULT ( if you want to split hair's ).

Let’s get with it Berkley & Jensen and REDEEM...

I bought a 24 pack of assorted Monster Rehab energy drinks. I got home to put it away only for one can to leak all over me. Undeterred, I rolled my eyes and pulled it out to drain the remaining contents before putting the rest away. At this point I realized something more was wrong here, a large mass fell out of the ruptured can. I looked a little closer and saw it was mold. Pulling the other cans out revealed the entire cardboard case was coated in a layer of green mold. This was when I decided to toss the package and return to complain.

Jumping ahead to this afternoon, I went in armed with timestamped photos from within an hour of the receipt. Most associates were pleasant enough but the manager, Marv, lacks the customer service skills to hold her position. She turned an otherwise pleasant encounter into a hostile one. Rather than take accountability for her employees handling the case, there’s visible evidence of an impact, or considering the nature of the situation she approached with aggressive suspicion. The attitude is unbecoming of a customer service professional and reflects on the store, if not the company as a whole. See attached photos, including batch on both the can with the rupture and the can next to...

This place has both good and bad. The good is that it is located closer to my home than most grocery stores. They also have good prices on some of the products and food they sell. The bad I that they require a paid membership. So you would think they would automatically apply any coupons or discounts to the customer automatically, considering I pay over $100 a year for this membership. Nope, I must either clip or add coupons digitally to the app. This takes up a lot of time. Then when you go to pay the coupons don't work all the time. With paper coupons, you must call someone over at self checkout to help make it work. If it's digital, you don't notice until you get home. Then, I must return to the store and wait on another line to get the digital coupons back. I add every coupon in the app, so this should not happen. Big pain. It's also cheaper to buy certain things at the supermarket. They are robbing millions of dollars in coupons from customers with this scam. So, all of you who use digital coupons check your receipts. UPDATE... I have noticed that this bjs upcharges for products that are cheaper at the other locations in nassau. Costco also seems to have...