Crop & Kettle — Restaurant in Town of Hempstead

Ordered the Lobster Mac and Cheese carry out. Menu lists it as: Orecchiette pasta, butter poached lobster, cheese sauce. $26.

A good choice of pasta for this dish, but good lord was it overcooked. Mush, no bite left to it. Most appropriate comparison for the taste/quality would be frozen microwave dinner pasta, where it would rank between Banquet and Marie Callender's (the latter being better than what I received). The Marie Callender pasta would've had more bite left to it than this one.

The sauce was... Well, mystery cheese sauce, as advertised. It was fine, but needed something more for flavor...something like lobster maybe. Good luck finding it. As far as I could tell, there was ONLY leg meat in this dish, which I'd consider to be the scraps of a lobster. It's fine meat, but small and chewy compared to the desirable parts of lobster. There also just wasn't nearly enough of it. I'm guessing the leg meat of one lobster in total, which is a meager amount for the price and amount of pasta. I don't see any other lobster dishes on the menu, so I really have to wonder where all the better parts of the Lobster are going...maybe they order in frozen lobster leg by itself?

Additionally, carry out had a hidden surcharge or service fee of 20%. This wasn't posted anywhere and I only found out about it when paying.

Speaking of carry out, it is possible that the dish cooked inside the container. It was quite hot when I tried to take it out of the bag, and the container wasn't vented. But I spent all of 1-2 minutes from receiving it to getting to my room and opening it. Maybe it was prepped and sitting in the kitchen for a while before getting to me and it baked itself. Or maybe they just overcooked the pasta 🤷

I can't imagine the restaurant would get away with charging these prices if this was everyone's experience, so maybe I had bad luck. But I was hearing other grumblings of meals taking a long time to come out that night while I waited, so maybe something was up.

Staff were all great, from the bar, to the servers, to the concierge lounge. Even the manager I spoke to the next day to let know it didn't meet expectations. Everyone was honest and had great customer...

My daughter and I came into the hotel to grab a bite to eat. We came to the Nassau Coliseum for the Blood Manor show and were famished. We entered Cook and Kettle and the host Neil and the waitress Tia. We were treated royally. The White Chedder burger & the Chef Sandwich. The food was delicious. We both had the Tito Mule drink, EXCELLENT! We came back after the event to enjoy dessert (it was my daughter's birthday) and Tia and Neil went the extra mile and brought her a chocolate cake with a candle and ice cream (on top of the order!) and sang Happy Birthday! They made her birthday. This restaurant is 5 stars for the food and the SERVICE! Thank you Neil & Tia for taking the time and having such kindness, its rarely seen these days. Please come and have a great time. My daughter and I have decided to make coming here...

First, let me go on record to state that the staff here is nonpareil! They are some of the kindest, most accommodating individuals in the food industry-- yet with that stated here goes...

I make a yearly trek to the Marriott for my employer's staff outing and (again) the wait staff is wonderful and the food served is quite delicious! But I can't make the same acclimation for that at Crop & Kettle. Some friends and I went to the breakfast buffet on Christmas Eve ... The food was cold and tasteless although they had it contained in (continuous) heating containers, the coffee was chilly and the toasting device didn't even come close to browning the bread-- all in all it was a bit of a disaster. I'm a bit saddened by my review, but for the hard earned money we paid: ...