Subway — Restaurant in Town of Hempstead

I am extremely disappointed with the service at the Subway located at 573 Uniondale Ave, Uniondale, NY 11553, and I will no longer be ordering from this location in the future.

I placed a mobile order through the official Subway app, expecting a quick and convenient pickup experience — as advertised. However, upon arrival, I was told I could not receive my order unless I presented a valid ID. I’ve never heard of such a policy being applied to a standard sandwich pickup, especially when the order was placed and paid for directly through the app on my personal device. There was no mention during the ordering process that ID would be required, nor is this a widely practiced policy at other Subway locations or similar food establishments. Even third-party services like Uber Eats or DoorDash only ask for ID in the case of alcohol — which Subway does not serve.

What made this experience worse was how dismissively it was handled. My order was canceled and refunded, only for me to be told I could repurchase the exact same meal in-store. This process wasted my time, caused unnecessary frustration, and completely defeated the purpose of using mobile ordering — which is supposed to be convenient and efficient.

After checking recent online reviews, I noticed I’m far from the only person who has experienced this exact issue at this location. It's clear this is a recurring problem, and despite multiple complaints, management has done nothing to correct it. This suggests a troubling pattern of poor service and possibly even deceptive practices. It appears this location may be intentionally making it difficult to pick up mobile orders, possibly to force customers into reordering and repaying in-store. If true, that would be unethical and deeply disappointing.

This location no longer reflects the quality or convenience that Subway promotes as a brand. I will be filing a formal complaint with the Nassau County Better Business Bureau and encouraging others in the community to avoid this location until they correct their policies and prioritize customer experience.

Subway Corporate should seriously consider reviewing the operations of this franchise. Customers deserve transparency, fairness, and basic respect — not to be treated as if they're doing something wrong for simply using the app the way it...

I’m absolutely disgusted with my recent experience at Subway. I placed a mobile order using my own phone, yet when I arrived to pick it up, the associate refused to give me my order because I didn’t have ID. I have never experienced anything like this before.

Why would you need public identification to pick up a sandwich I paid for on my own device? Even Uber Eats drivers don’t ask for ID unless it involves alcohol. This was a promotion encouraging customers to “order ahead, skip the line, and scan the QR code”—but apparently, that still requires you to prove your identity, as if you’re stealing a sandwich.

To make matters worse, the associate refunded my mobile order, only for me to have to repurchase the exact same sandwich in-store. This makes absolutely no sense and defeats the whole purpose of mobile ordering.

This experience was beyond frustrating, and I intend to escalate it further. My neighborhood Subway is now officially on my do-not-recommend...

I went to the Subway on Uniondale Ave in Uniondale, initially. I presented my phone for the T-Mobile Tuesday promotion. The manager on duty refused to honor it. She said that the owner has chosen to not participate in this promotion because they are a franchise store...not a corporate store.

I'm wondering how a customer is supposed to know this from the outside. I am really tired of franchisees shirking their responsibility to the public. They are often badly run and it seems like customer service is not on the list of priorities.

I will never visit this location again.

I called up the Subway in North Merrick on Jerusalem Ave. They honored the promotion and were very pleasant and...