Tropical Jerk Center & Seafood — Restaurant in Town of Hempstead

I've been going to this location since 2005 the thing that I enjoy the most is your jerk pork only because it is done on a grille, not every jamaican restaurant jerk the a pork on a grille or the chicken. It's oven made, but dislocation. Does it all? I live in a different county and I will make the travel to come here to purchase my food, not any other one. This location in you in India. I have a lot of mix feelings about the place I remember once I had to speak to management about his employees and how they treat the customer. But that's not the point. Today I ordered 2 plates of food. Your chicken, rice and peas, jerk, pork, rice and peas and Barbie fried chicken. I was very particular to the server of what I wanted but when I got home, the food was absolutely trash. The pork looked like it's been sitting there for days when you break into the pork. It's so hard. It seems like it's pork that they have probably the day before and they warm it up. Everything was chopped up in pieces. It was horrible. I want to tell you that this was my last time going there just because like again. I said I had issues with that location in the past, but I still went back to support the business. Listen, my only thing to say when you as owners have a business. You cannot let your employee's make your business go under take pride in what you built because at the end of the day, they're gonna move on to better when they can.And your busy is gonna always have a negative if you representing our country Jamaica, let's do it. The right way find people that can actually cook people that have customer service training to run your establishment. Because to be honest with you, that restaurant and the food represent the ona. So it make me ax. How is the owner? I'll give the reign in a poor score.Because I had to throw the food out.I've been supporting this business for this long.I've even bring people there all the servers you all need to learn that this is not jamaica.This is america, you have to serve multiple cultures.Ethnic background, and you have to do it with a smile and be professional greet the customer.Let them feel at home. Unless I have a positive outcomes when it comes to...

Parking Disclaimer: There is really no parking, find a legal spot anywhere you can. It's worth the effort. Across the street is Walgreens. But, their parking spaces is for their customers. Theres a grocery store on the same side of the restaurant, around the corner, not sure if you can park there. There's street parking in front of market, usually it's filled. Noone moving anytime soon. There's parking on side of Tropical Jerk's building. But, you must be a skilled driver, and park against wall, don't block entrance or get blocked by someone. Stay close to wall and you will avoid both. Oxtails peas and rice. Their heavy handy on the rice. On occasion it can be dry and clumpy. For this reason, I request my gravy be poured over the rice. Then, you won't notice. It won't hurt to request extra gravy. This is not the most healthy meal and you don't eat like this every day. So, I suggest you go all out, ask for heavy gravy...LOL.You won't regret it as you're eating this delicious dish. The portion on this dish is perfect for two to share. Or, save the other half for...

I've been a regular at this spot since 2021, but the food quality can be inconsistent—it really depends on who's cooking. Some days it's great, other days not so much. Over time, I've become familiar with some of the staff, but recently things have taken a turn. Normally, I only order meals, but a while back I tried veggie patty. The bag it came in had a strange odor, like roaches, so I discarded it. Months later, I bought another veggie patty with coco bread during my lunch break, and once again, the bag had the same foul smell. I brought it to the cashier attention (I don’t know her name, but she wears glasses), and instead of apologizing, she cursed at me and told me not to come back. I simply replied, "No problem, you've just lost a loyal customer." Customer Service training should...