Wendy's — Restaurant in Town of Hempstead

Probably some of the worst possible service I have ever seen. And I work in retail! I understand that Friday afternoons are very busy and to expect a wait, And I made sure to order my food early through the App, but each vehicle was waiting upwards unto 10 mins, wouldn't have mind waiting for my food if it was done correctly, but NO, my pick up via drive thru online order was very detailed and I paid for extras (Lettuce/tomato- NO PICKLES-due to an allergy, I was missing bacon and the sauce on then new hot honey chicken and they put extra bacon-WHICH I CAN'T EAT!) They got it COMPLETELY wrong! The frosty was mostly melted, fries burnt! I had to ask 3 times while waiting in the car after I got my food for spoons as the window person kept chatting and laughing with her buddy. (Don't you realize the drive thru lines are long?!) I tried to call the restaurant to complain that my food was wrong and that I couldn't eat it due to an allergy (I had to throw it away-there goes my hard earned money in the trash) and there was no number to call, and when I did find the customer service support line, It was in-operable! Horrible service! I expected more from a fast food joint that claims to provide fresh food and excellent service!...

We just returned to this Wendy’s after its remodel. First thing we noticed when we walked in the door was they have the annoying big computer thing that’s where you dont have to wait on line you put in your order yourself but Its right in the way of getting on line. The food here is great and the wait was not long but that is where it ends . We do not in the least like how they redid the dining area, so much less seating. There is seating for groups and just some for individuals or couples. Most of that seating are the high chairs and tables. When you are very short like me, heavy and handicapped high seating and tables are a big enemy .(bar height). As for the food I had the Apple Chicken Salad which was great and in my opinion a good value including the drink. My husband got burgers and friends off the discount menu which to us looked like the full menu burgers. They do offer a good variety of food, chili and sides. They have a big selection of drinks and you can refill as long as you are eating there. Not a bad deal. I took off a star for the computer order taker and another for the dining area especially the lack of.adequate space and tables that we feel they...

This location is very hit or miss. The food is always good, but you never know if you are going to get your whole or correct order. I ordered a 6 piece spicy nuggets, my fiance ordered a chicken sandwich combo, and I had ordered a 4 for 4 with a lemon coke zero. My soda was just a regular coke zero, not a huge deal bc I like coke zero, but we got 2 10 piece regular nuggets, and the burger from my 4 for 4. We thought we corrected it at the window before we left, but they handed us the same bag again, and then gave us my fiance's sandwich. We looked through the bag before driving away and knew it was wrong, so we went inside. I decided I eould change my soda while we were inside, so I didn't have to bother them. We got the correct food and they were totally apologetic, but when I selected the lemon coke zero what came out was cherry coke zero. Again, not a bad flavor but it was really just weird that cherry was in the lemon button. I would highly recommend going inside for your order and making sure the flavor of soda is correct when you...