Starbucks — Restaurant in Town of Horseheads

Absolutely amazing crew of young adults! Awesome sense of urgency, very kind and personable. I'm switching from Dunkin to these absolute gems because of my experience Door Dashing at this location. Huge difference in customer service. I had picked up an order for a Door dash. After leaving, I made it approximately 1 minute out of the parking lot when someone pulled in front of me. Our customers order flew off my seat and was ruined when i had to slam on my breaks. I returned to the store apologeticly. And without any hesitations or discompose they remade the order quickly and professionally. Very refreshing to see in 2024 quick service food industry. Seems most places have lost touch with the proper structure of quick service food as it was intended. This team sets the bar back to its QS origins and intent. Customer based, quick, convince with a welcoming and enjoyable environment. Honestly a awesome reflection of proper leadership that takes pride in what they do. This leadership is training the young people to be successful overall in any career they choose in the future! Even if that's a doctor, a lawer, CFO or a CEO. The basis of being successful in any job is understanding that those whom purchase that service are top priority. That is being taught and executed well at this resturant! Great praise to those leading these kids on that path! I see you and admire the pride you have and...

Worst experience I’ve ever had at a Starbucks. I waited 37 minutes for my 2 drinks AFTER I paid. If I didn’t spend $26 on 2 drinks and 2 cheese danishes I would’ve seriously walked out. Now, I will add that they were busy BUT not any more than usual. The staff seemed to be very rude that everyone was annoyed at how long they were waiting. At another Starbucks they’d yell out “Tisha, I’m working on your drink now” at least you knew who was coming up next and had an idea of how long you’d be waiting. This location, when every person who was asking about their drink or when it was coming, the girl would be snotty and say “Ok. It’s coming up”🙄 and to add to the wait, a lot of people were bringing their drinks back in because they were wrong. I got my “warmed” food after 15 minutes, then the 1st iced mocha after 27 minutes then the last drink 10 minutes after that. (Yes. I timed it) Needless to say my warmed food was cold, the 1st drinks cold foam and ice were melted together, then the 3rd iced latte was fine. I don’t think that’s how orders are supposed to work? Shouldn’t a customer get their order within the same time frame? Or at least a few minutes apart. Oh boy, the stuff I witnessed in my almost 40 minute wait was crazy! And they had tons of staff working so it’s not like they were short handed. They need a new manager or something. Along with TONS of...

I grew up in Horseheads and remember hanging out in Barnes & Noble after school because it was literally the only Starbucks-affiliated cafe in town. So needless to say, when this Starbucks opened up I was thrilled. However, it has been an abject disappointment. I don't live in the area anymore but it seems whenever I'm home and pop in there is an issue. Today there was a paper sign on the door stating they were closing at 4pm. Fine I get it things happen, except this is probably the 5th time in the past two years I've stumbled upon a piece of paper with sudden change in their hours taped to the door. The handful of times I've been here there's never been pastries in the pastry case. On several occasions they've been out of key ingredients, like vanilla.

This is the closest Starbucks for miles. Students drive from LECOM and CCC just to come here. If I were them and spent gas to go to a closed Starbucks I would be livid. I'm not sure who needs to fix this...corporate? The district manager? The store manager? Whoever it is, someone needs to do something. I'm a former Starbucks partner myself and have been a barista at a number of other cafes around the country. This is by far the worst Starbucks I've ever been to and I really feel for the kids working behind...