Baskin-Robbins — Restaurant in Town of Huntington

Hand delivered my sons ice cream cake in time for his 4th birthday party. The cake was damaged the previous evening coming from queens - where they make the custom cakes - and I thought we were doomed. Keep in mind Baskin Robbins is the only place that makes ice cream cake with the battered baked cake in the cake. (No one knows what this is here in NY but it’s a very popular cake down south)

The store took care of it and showed concern and care to deliver the large cake. The product was great and I appreciated the customer service.

Their ice cream is better than the other spots in the area (Huntington, Greenlawn, Northport)....

A poorly run store that seems to be out of the basics all the time. Tonight it was hot fudge! The response from an employee was unacceptable when I aired my complaint because this wasn't the first time I wasted my time by going to that location. She turned her head instead of listening to what I had to share. I was respectful and not one of these crazed people who complains about everything. I won't be returning. This location seems to be run by children who can't ensure that their location is stocked with basics. There are plenty of ice-cream and coffee shops...

0 stars for 0 service today. Went in the shop, and stood there 10 minutes with my daughter to order and taste an ice cream. No one in sight. Man stayed in the back. So we went to the drive through, there he was ready to go! So we asked first for Cookie Monster, said they don’t have it. Asked then for cookies and cream, they didn’t have that either. We decided to just leave and go to carvel. Won’t return to...