Shandon Court — Restaurant in Town of Islip

We had reservations for 17 people made 3-4 weeks in advance for 1:00 on a Sunday afternoon. There were only 2 other customers in the restaurant area and a handful of people at the bar. We received a basket of rolls 75 minutes after we were seated. The service was very slow and by slow I mean we couldn't get anyone to take our orders in a timely manner and our meals (simple sandwiches and salads,) were not served until 2:40p....1 hour and 40 minutes after we arrived. We had to repeatedly ask for ice, refills, flatware, etc.

When we received our bills, everyone noticed that our iced tea and coffee refills were all charged at the full price of $3.00.....meaning my 3 teas in SMALL glasses cost me $9.00. Now wouldn't you think that because we waited and waited for all services and our meals (for nearly 2 hours,) that they could have at least comped our non-alcoholic drinks....not so- my bill for 2 non-alcoholic drinks (with refills) cost me $15.00. Tea and coffee are the CHEAPEST beverage to make....so our $15 bought about 50 tea bags and 2 cans of coffee.

Yes I did speak to the staff. I waited over 10 minutes to speak with a manager....only to find out the manager was not in on that day. The staff was unable to provide any customer service bill adjustment and said that 2 months ago a server was fired for comping a beverage. Sad to say- there wasn't one person in our party that said that they would dine there again because of the long wait for all requests and the poor customer service. When reservations are made well in advance, it is the expectation of the customer that the establishment is going to be prepared to handle their needs.

Lastly, talk to your customers: tell them that meals are running late because _, list on the menu that there are no free refills, and apologize for the poor service. Own your shortcomings.....it...

Shandon Court was an incredible experience for our wedding! Kristen was an absolute joy to work with from start to finish. She was patient, kind, and knowledgeable throughout the planning process, and we looked so forward to each meeting we had with her. Kristen always knew how to calm our nerves and make us feel comfortable and secure in the decisions we were making. She did outside research between meetings to get information for us, she answered any and all questions we had with patience, and she was always available to reach out to when questions would come up.

On our wedding day, Kristen was hands on the entire day, making sure everything was running smoothly and perfectly. She was there start to finish, and I don't think I saw her stop moving once the whole day. She made sure my husband and my glasses were always full, that we made time to sit and eat, and that everyone was comfortable and having a good time. I can't say enough good things about Kristen and the staff at Shandon. As a team, they really made the day go off without a hitch!

Everything about our wedding day was absolutely perfect! The room was set up beautifully, the tulle arbor gave an ethereal feel to the ceremony and sweetheart table, and all of the food was to die for! Many people told us it was the best wedding they've ever been to, and they're still raving about it weeks later! The space was gorgeous for the ceremony and shifted flawlessly into a party space for the reception. I truly can't imagine having our wedding anywhere else. It was a perfect day for us and our friends and family, and we're beyond thrilled with how the day went. I'd highly recommend Shandon Court for really any type of party, and the bar/restaurant is also excellent for...

I am writing to express my extreme dissatisfaction with the recent 40th-anniversary celebration event that was hosted at your venue.

I had high expectations for the event and paid extra to include filet mignon and salmon per person for the dinner. However, upon arrival, it became clear that there was a severe lack of proper planning on the vendor's part. Despite having 64 adults and 5 children in attendance, only 50 filet mignons were ordered, resulting in a significant shortage of food. This led to an embarrassing situation where some of my guests were informed that the filet mignon had run out, while others were already halfway through their meals.

Furthermore, the manner in which the situation was handled by the maitre d' was appalling. Her rudeness towards our guests and inability to communicate effectively only added to the already distressing experience. Blaming the shortage of food on the number of children ordering from the adult menu was unprofessional and unacceptable.

In addition to the food shortage, the quality of the dishes served was subpar, with many guests noting that their meals were served cold. The lack of attention to detail and poor service standards displayed by your staff have left a lasting negative impression on me and my guests.

Overall, the level of incompetence and lack of professionalism exhibited by your establishment is deeply concerning. I would strongly advise against hosting any future events at your venue to spare others from experiencing similar disappointments.

I trust that you will take this feedback seriously and address the issues raised to prevent such incidents from reoccurring...