Sugar Bowl — Restaurant in Town of North Dansville

Some of the worst service I’ve ever experienced. The girl at the counter was too busy staring into nothing or into her iPhone to provide any sort of service at all. She spoke barely audibly and seemed confused. We ordered a bagel sandwich, two coffees, and a cinnamon roll. Upon taking the order we were given the coffees but not the cinnamon roll sitting right in the display. We then proceeded to wait 20 minutes for a bagel with some cream cheese and cucumbers on it. There was one other couple in the restaurant already eating their food… during this time the girl stared off into her phone or the wall and never bothered to look to see what was taking so long or even say “it’ll be just a minute sorry for the wait”, nope just totally oblivious to life. I had to remind her about the cinnamon roll or else we would have paid extra for nothing. When I worked food service that sort of thing would get you written up or fired, and I’m not even some crotchety Karen, just ANY sort of positive interaction would have made that experience better. Pretty sure judging by how long it took to assemble a simple sandwich, the cook is probably just as clueless as the girl at...

Whilst they have a very well decorated and clean establishment, the service was not great. The girl who waited on us had no bit of personality, very monotone, and we had seemed to bugging her more than anything. We had ordered three sandwiches, and three coffees. We waited over 45 MINUTES to receive our food, with not a simple “thank you for your wait, or sorry about the wait” and to top that off I had a hair in my coffee, another member of my party had fuzzies in her cream cheese on her sandwich.

As being a restaurant owner myself I would be embarrassed by this kind of service. I had high hopes and have heard so many good things about this place but I will not be coming back. If you need some tips or trainings with customer service I’d be more that willing to assist you....

We have loved this place for a long time and drive a good distance for the coffee and breakfast sandwiches. However, the last two times we came, we were told (after waiting in line for some time and looking at the clearly displayed chalkboard menu of breakfast sandwiches) that the person who makes the food had left and they couldn't serve us breakfast. This has been a disappointing waste of our time each time, and we hope that the situation improves, as we are now hesitant to...