Starbucks — Restaurant in Town of North Hempstead

Went in yesterday and the new female cashier has terrible customer service skills and is very unprofessional.

She’d missed a drink on our order (which in and of itself is totally understandable), but she waved us off twice within our nearly 40 minute wait when we did status checks, assuring us both times that it was on the way without even verifying the name on the order or the drink in question. (In the end, it was not on the order.)

When we checked in a third and final time, her two other co-workers actually had to step in a few times and tell her to calm down when speaking to us as she was acting defensively and combatively.

However, she relented, all while insisting that she had done everything correctly on her end. A gentleman ended up having to step in her place as she seemed incapable of and unwilling to offer proper service to customers she had consistently waved off. (The gentleman that helped us in her place, in contrast, was very apologetic/professional and spoke to us with kindness.)

This was all in front of other customers! Super unprofessional and her behavior casts a poor...

Possibly the worst Starbucks I've ever been too. It has really gone downhill since I originally rated it. My last visit was a pick-up to-go order, which I did through the app. Directions on how you want your drinks or food prepared is in there and very clear to avoid order confusion. I ordered a drink with a little ice (versus regular), a warmed coffee cake, and an on-the-go vegetarian protein pack.

The drink had the same amount of ice as the regular size did (which is not great for people like me who have swallowing disorders), the coffee cake was barely warm at all, and the protein pack was miserable (definitely left it in the cooler for too long and not in the usual food display area), everything soggy!

Not going to this location again no matter how convenient it is from shopping...

Starbucks atmosphere is usually all the same or similar at each store. I came in and stood at the counter (I was the only customer there at the counter)... waiting for 1 of the 3 workers behind the counter to #1. Acknowledge my presence at all just even greeting me saying hello... and/or #2. Asking me what I would like to have/order... Instead the 2 guys were chatting heavily about some nonsense about liking school blah blah blah... until I loudly said "EXCUSE ME... Sorry to interrupt your conversation"... (In defense of the 3rd worker she was actually busy doing things at the back counter)... I finally was able to order... and then they were nice after that... Just was awkward... Got a bunch of snowman cookies, 2 iced...