Subway — Restaurant in Town of Ontario

So today my fiancee and I went this Subway in Ontario, NY, where we've gone to a few times without any issues, except today. The lady DROWNED our subs in mayo and sweet onion sauce. She got defensive and said that it's the recommended amount rather than offering to take some off or remaking the sub. You can imagine we had a hard time eating these, because it was LITERALLY soggy. Neither one of us even want to eat WHAT WE PAID FOR. I called and requested a manager, explained what happened, and the woman said that I had to bring the subs back in order to have them remade. I explained that we both have work and can't come back right now, but we could come in tomorrow to start fresh, to make up for the mistake. She INSISTED that we come in today with the subs. This is when I started to get pretty pissed, because not only did I make you aware in the store you messed up, but now on the phone too. So the woman on the phone reveals that she was the one who made the subs, knew who I was, but still refused to make up for the mistake. I will NEVER go back to this Subway. I used to work for Subway and I know damn well that's not how you treat your customers. I never call to complain about ANYTHING and I'm shocked this was the response I got. Totally...

Workers are always busy socializing when I come in. Today I placed an order through door dash which did not give me the option of picking 2 different proteins. I place my order then call the store to let them know it’s actually 2 DIFFERENT meats not double of the same but no one answered. I called NUMEROUS times understanding they might be busy and waiting 5 minutes in between calls but they never answered. I did put a complaint into door dash for options but the last time I came here an employee also complained about the phone saying we aren’t a delivery service we aren’t meant for phone orders. It does not take 10 plus minutes to make a sandwich and if it does answer the phone to see if it’s a 2 second question or an order and either say you’re too busy for phone orders or...

On February 9, 2024 at 6:20 pm, I entered this particular Subway. There was no one at the counter ready to take my order. There was a young woman at the entranceway to what looked like a back room. She was conversing with other employees and did not look at me. She then closed the door and was then out of the serving area where I stood. After waiting so long, I finally walked out. The employees need to realize that if they are inattentive to customers, this particular Subway will lose business. My inclination is to never go to this particular Subway again. I felt that I was unimportant and treated with indifference. I do not like what I...