Advance Auto Parts — Local services in Town of Ontario

I love a business that hires the handicapped! So I walk in tonight, 15 minutes to close, looking for the correct length on a fan belt. Once I find that, I need a belt one inch longer. 2 employees dissappear between my headlights lighting them up and me walking in. 1st employee says he's training so he can't help. Next employee has half a brain, and knows nothing about car parts. He can't tell me the length of belts by part number so I ask for a belt measuring tool. He doesn't know how to use it. Shows me the closet length he has which is bigger than I need. I ask if they can order the size I need and he says he has to close the store, doesn't have time. Thru all this the manager is stocking shelves. Great company, I buy all my parts thru them but their store in Ontario has the most idiotic employees. Manager cutting open boxes. An idiot running the counter, while training a new guy. Hiring handicapped is great. But you have to man your store and 15 minutes to close, a slow employee should be cutting open boxes , stocking and crushing same boxes while a good employee helps customers and helps the company look good, make money and take care of good relations with the people that spend money there. Wow. My fault. I know they typically suck in Ontario but I went to the closest store to where I was. I'll go to their other store tomorrow.

Great pricing with online coupons. But employees in Ontario store.....and the ease of use of their...

Went to go someplace at 8:45 last night and my battery was cooked. Tried to jump it, she was toast. I had a full day ahead, bringing my oldest to summer camp, DRs appointment, needed to get to work right after…legit my next day was doomed with driving arrangements. Called Advanced in Ontario at 8:57 (3 minutes before close) and was in desperate need for a battery. Manager on duty said he would stick around just so I could come in after hours. Here I sit with a vehicle that’s now good to go, which means I can carry on with my day tomorrow. That means something. Shout out to the shop in Ontario and the guys working on the evening and of 6/27/23. Your courtesy saved my bacon. You didn’t need to do that but you did. I’m grateful, and will certainly continue to use this store for all of my automotive needs....

Counter guy had real attitude and very poor customer care. They obviously have poor communication within the shop. I went in to pick up a mobile order. He looked on the computer and said it had not been pulled yet. He went out to the aisle to find the item and it wasn't there. He goes walking around back to find it & can't find it in the back. So then he goes back over to the area where mobile orders should be and lo and behold there it is. Slaps it down on the counter in front of me, doesn't say a word. Basically shoves me the receipt. Sad thing is I believe he was the manager. Yeah ....good doing business...