The Rail Trail Cafe & Mercantile — Restaurant in Town of Orangetown

My wife and I didn’t have a good experience by any means. We were looking forward to trying this place, we called a day ahead and they said they post their menus online. We checked the day of and there were no menus. Waited till afternoon for them even. We called and they said sorry we didn’t get a chance to post them. Inquired about their options for wings and they couldn’t name all of the flavors over the phone so we couldn’t place the order over the phone because we didn’t know what to order. They said their open till 4 if we came down, we could get the list of flavors for wings and order. We came right away and as soon as we got there (10 mins after the phone call, and at 3:20pm, well before closing) we were told by one of the owners that they are not doing anymore take out orders. We explained that we just called and she looked at us with zero empathy or understanding and said oh well guess sorry must have been a misunderstanding. However ppl were seating to eat. While I understand nuances with opening a new restaurant, it’s been open long enough to have menus sorted out, and certainly no reason to have bad customer service. For a new restaurant it certainly the lack of care in this area was surprising. Disappointed overall, a big we don’t care, take your business elsewhere then first impression in a scenerio where we were guided the whole time by...

Cannot say enough positive things about this place! Visited for the first time on a Sunday in the late morning- short (15 min) wait for a table. So impressed with the diverse offerings on the menu- there is definitely something for everyone. Family ordered a breakfast sandwich (enormous!), fried chicken sandwich (chicken breast was so juicy and flavorful), and BLT (bacon had the perfect level of crispiness), and all were amazing! Tater tots were out-of-this-world crispy, fries were seasoned to perfection , and onion rings were tender with a crunchy outer coating (not greasy or overly battered). Food was prepared with care and attention to detail, and staff (friendly and attentive) checked back several times to make sure we were enjoying our meal and never made us feel rushed. Loved seeing the Shirley Temple on the menu- ordered one to feel like a kid again. Chef is extremely skilled at putting her unique spin on traditional favorites and taking them to the next level. Can't wait to return to try some of the items I saw other diners enjoying. Thanks to everyone for a fabulous...

Seriously, stop. This is the only place to eat. I’m currently a transported NYC lady and currently residing in NJ. I have been starving for the past year, since moving here. There is no food restaurant in the Rockland and Bergen county area that is worth a second visit. Until now! This chef has been blessed with superb culinary skills in all arenas. Presentation, quality of food, all kissed by the culinary gods. I am a foody snob. Self imposed, but everyone takes my word as gospel. Food comes out piping hot. From the coffees to the soups to breakfast and lunch menu beyond ecstasy. Even the children’s menu is to die for. Let’s discuss staff. Exceptional. They are attentive without being overbearing. Decor is sweet and inviting. Please do something about your front door. Icy cold when customers come in and they come in frequently because this is the place to eat and be seen. Go. Don’t hesitate. Tell them Dr....