Khamdee Thai kitchen — Restaurant in Town of Oyster Bay

The most unprofessional, nasty, combative manager I have had an encounter with in my entire life. To be specific I didn’t get his name, he is working the night shift today 12/5/24 between the house of 1900 hours.I order through Uber eats the Khao Soi and when it was believed it was extremely sweet, like the cook emptied a pound of sugar in it, making the Khao Soi not edible. I have ordered from this restaurant before, so I’m familiar with how it’s usually prepared. I called the store to let them aware of this. A gentleman pick up the phone and he was really nice. He reported that I was calling to the manager. In the background, I could hear the manager going off being extremely unprofessional and nasty saying what she wants me to do. When the manager came on the phone, I try to explain to him about the food. He totally went off on me saying he doesn’t care. This is how it’s prepared if I don’t like it, to call back Uber. I mean this man totally lost it and went off on me. I told him I would write a review. He then replied you could bash me on social media you could bash me, I don’t give a shit I will respond and I will respond nasty. Then he proceeded to say he will tell the owner and the owner will react the same way. What! I disconnected the call because it was that terrible to be on the phone with this man while he was yelling. This is insane the level of lack of hospitality I received from this restaurant. I would not be ordering from there again. Really disappointed in how this Manager carried himself. Unprofessional lack of hospitality at its finest. I will be letting everyone I know in the neighborhood to not attend this restaurant or order from there. Totally unbelievable and...

This restaurant has absolutely been my all time favorite Authentic Thai cuisine for a very long time. Staff members and owners are also Always welcoming, especially when there’s one singular culinary chef cooking everyone’s food all at once, so patience is certainly needed. Just went again last night w/ all my friends. I also wanted to mention there was a rude woman last night demanding for food… @shah. I remember her interrupting everyone’s meal by emphasizing her entitlement to be served food when in multiple cases were explained that the chef was catching up in all orders and how they were no longer taking anyone else’s orders for the rest of the night. My friends and I saw everything that went down between management and the oddly dramatic woman. I know for a fact that the owner tells everyone proudly how his wife single handily makes everyone’s order every night 7 days a week all the time. So the fact that this specific woman comments that she goes to this restaurant all the time is a lie because everyone that consistently goes to Khamdee either to Dine in or to take out already knows there is one person in the kitchen cooking. It’s the quality of the food that matters and the fact Wan Pen makes her food perfectly every time is...

I've been to this restaurant over 15 times - it used to be my favorite Thai place on LI, and I've taken multiple people as well. I've previously read reviews about the poor customer service, but had not experienced it myself prior to yesterday. On a Saturday night, we went in around 7:45, when the website listed a closing time of 8:45. Half of the tables in the restaurant were empty, but he said he wasn't seating anyone because they had an hour and a half delay - I said we didn't mind waiting (again - I used to love this place and have been over 15 times) and he started yelling at me about how busy he was and how his two phones were ringing off the hook. He had previously said he wasn't accepting take-away orders either, and then told me I could place a take-away order and return in 1.5 hours to pick it up. The way he spoke to me & raised his voice was so extremely disrespectful. And not only did he yell at me, he also yelled at his staff member about how busy they were. He said "that's what happens at a good restaurant, don't come back if you don't want to." I will absolutely NEVER be coming back. Good food does not make up for poor management and HORRIBLE...