The UPS Store — Local services in Town of Oyster Bay

Terrible experience... I walked into the store to send $75.00 worth of perishable food to Albion Correctional Facility. I usually buy a box and put the substantial amount of food into it and fill out my own slip with my address being the return address... Any professional shipper knows my name and address has to be on it in order for the prisoner to receive their package. I filled out the paperwork with my name and address on the form as the sender expecting what I write to be put on the package..This store clerk said she would package it and I told her it was going to a jail and she said she knew how to package it... Well, she put my name and the stores address on the package... so the jail refused to let her have the perishable food and sent it back to my house (the prisoner gave the facility our address).. It took a week to come back and $75.00 worth of food went bad... I went back to the store and asked for the money to replace the food and also to resend the package... The owner told me to go buy the food and she would refund the money with the receipt and send out the new package... I was happy... My husband and I lost our business and are having a hard time paying our bills... I went shopping and replaced the food, went to the store to send it and get my refund... the girl who packed it said that the owner was not in but would call me... I made sure she filled out the shipping label right... She said the owner would call me about the refund... The next day the owner called me and told me she said I told her it was only $50.00 (which I NEVER said)... but she was going to be nice and give me a $75.00 store credit... I was furious...I don't want a store credit at the UPS store... I will never use store credit... I need the money for my bills... She didn't care and said thats all she is doing and hung up... I AM FURIOUS! I want my...

This is the WORST business on Long Island and should be shut down. And from speaking with others and their reviews many people would agree. I brought a very expensive pair of designer shoes to this store to be sent to my daughter in college in Connecticut. The owner, Maria, took the shoes from me and told me she was going to wrap them in plastic and put them in an envelope. That was on a Tuesday, she said they would be there the next day. My daughter told me Friday, she never got them. I called the store and some woman on the phone said they she had received them. Instead that was a package I had sent on Thursday. I went to the store on Monday and Maria, told me she would find out what happened. She insisted she had sent them. She was rude and didn’t not want to be bothered at all. I was shocked by her attitude. The next day I went to UPS in Farmingdale and a very nice gentleman told me that the shoes had never left Massapequa Park! I went back to the store, and again, Maria insisted that they had, with no physical proof to show me. She was so nasty and didn’t care at all. I called UPS corporate and was told that the shoes had never reached any destination whatsoever and they would send me a credit, Today I received a check for $111, a fraction of the cost of the shoes. The fact still remains, that my daughters shoes never left the UPS store in Massapequa Park! Maria, never apologized for any wrong-doing and I have been told that this isn’t the first time that things get “lost” in her store. This business should be shut down. These shoes didn’t walk themselves out...

I am at this store fairly often, mostly to ship items thru UPS related to a car hobby I am involved with. I have come to know Pat, the manager and his staff and the times that things have to be dropped off to make the UPS truck pickups and on occasion they have made reinforcements to my packing. I truly do believe they care about the people they service. Recently I saw something take place that I found somewhat uplifting. While I was there to drop something off a lady came in escorting an elderly lady. They stated that they were there to have the signature on some documents notarized. Pat obviously saw that the older lady, whose signature it was apparent was the one that needed to be notarized. was a bit uneasy on her feet. Pat showed her to a chair at one of their computer tables, and looked to make her comfortable, almost as if she was a guest in his home. He then let his team member address the other patrons dropping off parcels and he stopped what he was doing to provide the notary and copy services needed by that lady. He did this very quickly and then went back to catering to the needs of the other patrons in the store. In this day and age, it was nice to see that type of courtesy and consideration extended to someone otherwise unknown to him, not even someone that appeared to be a constant recurring customer. Pat should be commended for treating the lady in that manner and respect, however for those of us that have come to know him, it's not surprising. If only more of us treated each other that way life would be so much...