Caraglio's Pizza — Restaurant in Town of Parma

I order from here because they are very close to my house but if there was another option I would almost certainly go with them. Very inconsistent quality of food, sometimes I get my garlic bread with cheese perfectly cooked, sometimes its burned and lacking cheese, sometimes it's just cold. The price is pretty expensive for what I get. There have been many times I've ordered extra sauce and have not gotten it. If I had any other option to order delivery in my area I would choose them, but I am forced to continue ordering very mediocre food with very mediocre service. If you're not hell bent on pizza, get some Jose Joe's

Update: I ordered here again today (12/8/19) and it was a mess. The new way to order online is terrible, so I called to order a calzone, garlic bread with cheese, and a 6 pc boneless wings. They called after the order to tell me they didn't have bread for the garlic bread, no problem, they said they'd subtract that from my total. I got my order delivered and received 1 calzone and 12 boneless wings (while I ordered 6) and was charged $37. I paid nearly $40 for a cheese calzone and what should have been 6 wings. I'm not sure what has changed recently but this place is terrible now. I have worked at a ton of pizza shops throughout my life and an very understanding as a result. Despite all of that, I just flat out don't like this place anymore. I actually had to make sure the delivery guy (who had no part in my order being very wrong) still got the tip I left him. He wouldn't have if I hadn't asked about it btw. This store has a great location and that is the only reason they are in business, it's terribly run. I'm done ordering from here, I would recommend the same for anyone...

I wish that I could give zero stars! I own a business and HATE leaving bad reviews, but I have had it! The last few times I have ordered from here, my order has been wrong or incomplete. Tonight I ordered, it was very busy I was told, ordered $60 worth of food (keep in mind, we order from here weekly) I was told for delivery it would be an hour and twenty minutes, I said I understood. Well almost two hours later I call in to find out how much longer, I was told that I didn’t have an order for delivery that it was there for pickup, they would have to call the drive to find out how long before he could bring our food, I asked him how long the food had been sitting there, keep in mind this was just short of two hours from when I called, he said he didn’t know, I said I wanted new food made, he told me NO! There was nothing he could do because he had us down as a pickup, I said, I don’t want to pay $60 for food that has been sitting there for what could be over an hour, he said I don’t know what you want from me ma’am it was busy tonight. I said you can all enjoy our food, that I would be ordering from someplace else. This is a local business, that I enjoy supporting, but how many times and how many excuses do you have to be given before you just take your business someplace else? I understand that things happen, but the customer service here is HORRIBLE. As a business owner, I would say that something here...

Update 3/21/2022: The owner called me apologized and explained the situation. He also gave me a credit and told me to call him if I had any issues. Thank you for making it right. Original review: I'm so sad to do this because I have been a faithful customer since I moved here 4 years ago. I am a rewards member and have been happy with the food and customer service until today. I ordered a keto bowl like I normally do and for the first time it came cooked differently. The veggies were uncooked on top of the melted cheese as if they forgot to add the veggies during cooking and just threw them on. Every time I have ordered a keto bowl the cheese is melted on top of the veggies and sauce. I called and told them this and was told that they don't know what to tell me they followed the recipe. We argued about how they were made, because i have ordered them a lot and they were never made like that! He offered to remake it but told me that it was going to come out the same way and 45 mins (I live down the street). When I asked can he at least melt the cheese on top of the veggies he told me that he was going to make it the same way by following the recipe. I said ok. but thought about the 45 mins and called back to ask for a credit instead because I was going to cook the veggies myself. I was told no they don't do that. ok fine. SMH yall should've done something to make it right so 'll take my...