Caffe Regatta — Restaurant in Town of Pelham

I regret having to write this review but my experience being what it was, I must. My husband and I came here some time last year and had the most wonderful dining experience. The server was great and the food was spot on. Sadly, such was not the experience we had this time around. I made my reservation on Open Table and requested a corner table. I know not all requests can be accommodated, but when we walked in and told them we had a reservation it fell on deaf ears because the server simply plopped us down at the first table they felt like sitting us at without acknowledging our reservation or request. Then another couple walked in and our server sat them down at the table next to us, (which was a corner table, which was what I had requested), clearly people he knew because they hugged & kissed. I even thought maybe they were his relatives, maybe his parents? But he never came back to serve us. The bartender somehow became our server and although the service wasn't bad overall, the food left A LOT to be desired. It didn't seem fresh or freshly made. We ordered lobster ravioli from the specials menu only to be told afterwards that they were out, so we ordered the yellowfin tuna tartare. It lacked seasoning and it was bland and underwhelming. We ordered a dozen oysters and they weren't schucked carefully because there were a lot of small bits of shells in the oysters. We've eaten plenty of oysters in our time to know that's not how you serve oysters. Definitely not worth the $30 bucks! I ordered the lobster bisque which was so salty it was inedible. When I told our bartender/server she told me that there had been issues with the soup the day before. So, was this the same soup and they tried improving it from the night before by adding copious amounts of salt? Suffice it to say I sent it back and didn't order a replacement starter. My husband ordered the sea bass as his entrée and it was okay. Nothing to write home about, just, o-kay. I ordered the soft shell crab, again from the specials menu, and it was far from special. It tasted like it was spoiled. My husband tasted it and agreed. I couldn't get the bad aftertaste of the spoiled crab out of my mouth, even after getting a second entrée to replace the bad crabs. I got the scallops with the risotto and either the bad crabs ruined my palate for the night or the risotto was spolied too because it didn't taste like a freshly made risotto. (My dish came out within minutes of ordering it.) The scallops were okay, I ate those & left most of the risotto. The bartender/server offered us a complimentary dessert which I think falls short of making up for all the bad food. It was almost insulting. "Oh, two of our dishes were bad? Have some cake." At the very least, my entrée should've been comped. I don't know if we'll give this place a third go around. We've been wanting to come for brunch but this experience has given us pause. When the best part of your dining experience is the bread, why go back? Too bad, because we were celebrating our promotions and the dining experience ruined that. Definitely not worth...

I could give this place a zero star I would. Let start up with the service. We got to the place at 3:20pm on a Sunday for Brunch, the male waiter approached me and my friend saying that they closed and will re open at 5pm. I was confused because the website doesn’t mention anything about a 2 hours break from 3-5pm. Me and my friend decided to wait outside until 5pm and sat on the chairs they have right outside the restaurant for one hour and 40 mins. Exactly at 4:49pm it’s starting raining super hard with thunderstorms we tried to go inside the restaurant so we didn’t get wet the Owner “Monic”!!! Very unpleasant!! Opened the door and kept saying they closed, we cannot serve you food until 5pm, did not even bother to hear why we had requested to go inside. Monic was very rude from the moment we sat on the table inside the restaurant, I felt we were being treated different from everyone else. I saw white people were being treated better than me and my friend we are latinas. The horrible was complete trash. The started plate the burrata was supposed to have roasted peppers instead it had eggplants. Also the bead we were given had to be at least 5 days old, it was hard as a rock, NOT FRESH at all!!!! I ordered the hanger steak and the meat was rotten the moment I took a bite I almost threw up. My friend ordered the salmon which was raw and not even fully cooked and it had a disgusting fishy smell that would make anyone nauseous. We had to get something else and decided to go with something safer which we thought we be the margarita pizza. Another badddd dish, I could not even eat it neither my friend. We left the place so hungry. At the begging Monic said we charge 18% gratuity and when the bill came we were charged a higher percent, means SHE LIED to us!!!!! when the bill came I called on her to explained her I upset and disappointed I was about the way we were treated and tried to suggest that she should treat clients better for future reference. I was talking she was talking over me very rude not even letting me finish my sentences, and kept saying that they have been there for 22 years basically that she doesn’t care to lose two clients. She also we should not waited outside for that hour and 40 mins l, if it was her she would have left. I couldn’t believe. But I honestly I knew my experience was going to be this bad I would have left !!!! WORSE RESTAURANT AND SERVICE EXPERIENCE EVER!!!! Please don’t come here. Monic was very rude and did not even apologize for the bad treatment we received !!!!! THIS PLACE SUCKS!!!!!! Please don’t waste your money nor...

This was one of the worst dining experiences I've ever had. Things were screwed up from beginning to end with absolutely no sense of apology. We had a 630 reservation, showed up on time, but we weren't seated until almost 7pm.

The waiter came to our table for the first time at 720pm. We had researched the menu ahead of time to make sure there were kid friendly options, but since it was Mother's Day, they were operating with a different menu which is totally fine. We asked the waiter if they had any kid friendly food that wasn't on the menu and he said no and that all we can get is what's listed on the menu, so we went ahead and ordered. About 20 mins after we ordered, we saw that the kids at the table next to us were eating chicken fingers and french fries, so we asked the waiter why he didn't tell us about that option. He said that we didn't ask and he got a bit of an attitude about it. Luckily he was able to change our order and the kids got chicken tenders.

We waited patiently for an incredibly long time for our food to come out, and at about 830, I got up and asked the waiter for an ETA on the food and he again gave me an attitude like I was ruining his night and he said "soon". The food came out about 2 minutes later, so we were hopefully going to get on with our evening. Upon further inspection, the chicken tenders that they delivered to my daughter were RAW. Not just slightly under cooked, completely raw, pink, cold chicken. We called the waiter over again and he again had an attitude when we sent the food back. Again, not even a hint of an apology to be found. When the chicken came back out, it was completely burnt, but we decided it wasn't worth the time to talk to the waiter about it again. At this point we had been at the restaurant for 2 hours with a 5 and 8 year old kid, so we just wanted to be done and get out. Again, at no point during this experience did a single person offer an apology or even show an ounce of remorse for how terrible the service was. They ruined my wife and mother-in-law's Mother's Day dinner and will never go back...