Bruegger's Bagels — Restaurant in Town of Perinton

Hi, There was no reply button for the review, hence editing the current review to provide an answer to your comments. First, thanks for being prompt and acknowledging it. However, sadly when I go to the link and try to find this location by going to NY and then cities it does not show Pittsford or Victor or Rochester. Hence, I could not submit the form. However, below is my perspective of events - I visited the drive thru on 4/5, Friday around 10:40 am. Me and my two kids were ordering and since it had been sometime from our last visit, we were unable to locate the types of bagels. So I asked the person at the speaker booth if she could provide some options and her response was "its on the board". I understand that I need to read carefully but the tone and way it was delivered felt dismissive. I thought may be it is just me but my kids also confirmed that the delivery of the message was rude. When we reached the window to pay and receive our order, she had the extension thing for the credit card but it was a bit far and she was again the dismissive "oh this is the maximum it can go". I equate you guys to a high end food provider such as say a Chick Fil A, I pay a higher price not just for food but also the service. Finally, I was clear I did not want to leave a tip - firstly since it is a drive thru so in my mind the worker has not done anything extra and secondly the behavior, but there was no such option. When, I left the minimum possible which was $1, there was again some audible non positive sounds as though it is her right to get a tip and a higher one. All in all, I can expect this kind of behavior from some cheap fast food joints but you guys are a class act and this was not classy. May be the workers could get some customer training before they handle customers or if they got one may be it could be revisited to refresh it. Anyways, thanks for reaching out. Hope it gets better at your location.

Reminded me of the place where you pay and the servers and cashiers get paid to treat you rudely. Asked cashier some question when in Drive thru she says is on the board. There is no option with no tip, it felt like I was forced to tip - I mean I am doing a drive thru tip for what? Plus she was rude. Food was good but will take a lot of convincing or if I am really hungry to get me to go...

Had a really bad experience last time I was here, but thought I would give it another chance. Walked in, staff were really pretty miserable. I ordered two dozen bagels and I asked them to take one out and put some spread on it and they said they couldn’t do that which was fine (always done this in the past for me). I then asked them to Just do a bagel separately and I would pay for it. I guess he didn’t hear me and when I asked again, he was really rude. “I already told you we don’t do that” not understanding I just wanted to pay for a separate bagel and cream cheese.

Everyone just seems unhappy that they were there. Half of the line is cut off so you can’t see what bagels are available.

I’m definitely not a Karen and I’m pretty laid-back about everything but I was so taken back by the whole experience that I left without finishing my order.

What happened to this place? Used to be pretty decent but the last few times I’ve been in It’s been a really crummy experience.

I went to another bagel store. They greeted me with welcome, were happy to put one of my bagels and put cream cheese on it for me, and even offered to help me carry my two dozen to the car.

Will never be back

And regarding the response below, I gave you my details. You’ve had enough bad reviews talking about Service and I think you guys need to figure out how to get your act together before you lose even more customers.

The place was empty when...

I’ve grown up being a fan of Brueggers in the rochester area, but since I’ve moved into my new house in the Bushnells Basin area the basin location has especially stood out as being excellent. The staff are all friendly, polite, the one time in over a dozen that I waited longer than a couple minutes they were very apologetic and offered to make it right. Whether I’m online ordering or coming in store to pick it up, the service is ALWAYS quick and accurate. I’ve never had to wait on an online order (even though I live right around the corner which is impressive), and just this morning I walked in and ordered at the counter and it felt like I had barely sat down to wait after I ordered that they were already calling my name. 10/10 would recommend not just Brueggers but this location specifically!

I can’t post a new review so I’m editing this one on June 19th! Just had yet another great experience and breakfast this morning. Got my go to siracha honey sunrise 2 egg sandwich and added a hashbrown side and classic cold brew all of which are delicious. Also wanted to shout out to the manager Sean - he’s so friendly and welcoming. He was even juggling helping man the register as well as training an employee on how to use the register/showing her around the location while still providing excellent service and effective management. Bushnells Basin Brueggers continues to operate like a well...