Dunkin' — Restaurant in Town of Pittsford

Arrived to the drive through yesterday 11/11 around 3:26. The order taker sounds like whispering welcoming the customer. Ordered & arrived to the window waiting around 6 minutes for someone to cash me out. All I was looking from the glass an employees chatting. Multiple cars arrived behind me more than 3. Finally I was cash out, later 4 minutes getting my food. Not mentioning the food missed something had to be fixed. The employee asked if I’m still waiting on something. Still waiting on my hot coffee that turned out not even prepared yet. Waited more for it to be done. It wasn’t a burger or a taco or a burrito it was a quick coffee & corsiont. Shouldn’t be held long time. I was patient as I should but I people have jobs to catch thank you for making me late. Advice for future, always work together team work and always be head of game to get things done. I could have left after the first minutes waiting but I love dunkin & waiting wasn’t an issue but if it effects people to be running late to their own responsibilities...

Usually this location is great in the morning and the staff is very friendly so I enjoy coming in and getting some coffee or donuts but in the evening time this younger lady is very rude. I can tell the difference in service. I work close by and everytime I go in she is in the back room sitting down on her phone and she wants to toss my donut I just bought in the bag because shes aggravated all because I came to the counter. Then she about tosses the bag on the counter and wants to rush me out the way because she doesn't want to be disturbed. She never offers me my receipt because I would tell corporate but next time I will get it. Maybe management would see my review and get someone else to work the evening shift because I'm still going to shop there but I'm not going to let her treat me any kind of way because she doesn't want anyone in there so she can be lazy. Next time I will have to let her know about...

I walked into this Dunkin at 7:50. It closes at 9. The girl had closed down her station before 7:50. Before I even spoke to her she told me "I don't have anything to sell, I close at 8." I let her know that I believed it was 9 but she said she "could not stay past the hour." I then asked if she could make a hot chocolate, which was the ONLY thing I came in for, and she again told me "I don't have anything." The gas station attendant was kind to offer me the bottled coffee beverages, however, I have never encountered such a rude experience. I go to this Dunkin all the time and have NEVER had someone close before 9, let alone before 8. I understand it may have been slow, but that is no reason to completely close and turn away customers before closing. It takes 1 button to make a hot chocolate. One button. I cannot believe the laziness and rudeness I encountered with this girl tonight. Wildly...