Starbucks — Restaurant in Town of Pittsford

Seconding the other 2/5 star review someone left yesterday: I'm here in Pittsford for the second time for another multiple day trip, this time my mother came along who also had work to do with her laptop. On my previous trip all the power outlets seemed to be working - this trip none of them are. I returned in the evening with a charged laptop, that dies quickly because it's an old laptop-battery, and enjoyed the warm sun on the patio until it died. Then I went inside to just think, write on my phone, and people watch a bit. During the hour or so I was inside there - where it was fairly empty compared to capacity, there was no less than 3 people who were looking for/needing power for their laptops, not all of them who had ordered yet - but none of them stayed once they learned there was no power; presumably they had something important and urgent to prepare for so they wanted to get their laptop setup and ready for that. If anything it'd be courteous to put a sign at the registers to let people know the outlets are no longer working/not currently turned on, so if patrons are expecting them to work as they used to be reliable, then you're not causing them problems. I realize in the short term it will may free up some seats during peak hours, if that's a conscious goal, though over the long-term it's going to teach/train people it's not a reliable stop/option; I guess Starbucks can look at their balance sheet and see how that's working out, though it's difficult to factor in externalized qualitative factors. If I stay longer with my laptop I usually buy a few drinks, and when life's rougher and I'm getting my "treat" drinks they're usually $9+ and where I try to remember to tip staff $1; I live with severe chronic pain and so moving around a lot isn't great for me either - where routine is critical to the potential of my having...

Well, they don’t serve decaf coffee. Except early in the mornings.

Starbucks is supposed to serve...coffee. As the other reviews have noted, if they find it inconvenient to make a product, they’ll just refuse to sell it. And they won’t be nice.

I didn’t ask for a triple vente half sweet nonfat Carmel macchiato. I asked for DECAF COFFEE.

Rather than go “Hey sure! It might be a wait but sit tight and we’ll get some brewed up,” I got a pretty nasty reaction. A woman came over to tell me that it made no sense for her to serve decaf coffee “because it would sit out all day.”

And yet there I stood.

As I left, the employee decided it would be professional to yell after me “BYE BYE NOW! Have a GREAT day!!” So, to sum it up: they don’t sell a staple menu item, they’ll be incredulous if you order it, and they’ll halt everything in the store to sarcastically yell at you as you depart.

Next time I’ll go straight to Burger...

Been going to this Starbucks for well over 5 years now and everyone here is super friendly. I just placed a mobile order like I usually do and of course as soon as I submitted it something went wrong. It didn’t place my order but it took my money. I stopped in there and explained what happened and without hesitation they immediately started making my order. They didn’t want to see my app, my bank account or they didn’t even make me call corporate or anything. They just honored it and I was out the door in 2 minutes. Customer service like this is not easily found anymore. Thank you to the girl in pig...