Popeyes Louisiana Kitchen — Restaurant in Town of Riverhead

🚨 STAY FAR, FAR AWAY 🚨 Unless your idea of a good time is a 30-minute sit-in at a the Popeyes drive-thru where customer service goes to die.

We pulled up around 11:30 with the audacity of wanting chicken. Big mistake. The woman at the window greeted us with the enthusiasm of someone being forced to work off a community service sentence. (MIND YOU SHE APPLIED FOR THIS JOB) She gives us our food after a little wait and then we politely asked for sauces that we were literally willing to pay for and in return, we got a dramatic door slam like we just insulted her entire lineage. Naturally, I refused to leave. This stand-off was personal now. She kept walking past the window, pretending we were just apart of the bushes and trees until FINALLY after a solid 2-3 minutes, she finally cracked the window open and hit me with a dramatic “oH mY gAwD,” as if I’d just asked her to teach me fluent mandarin without a lick of experience. Eventually, she handed over three sad little sauces, charging us exactly $0.81, which I assume goes directly to her emotional compensation fund. Anyway, 10/10 would recommend if you’re into gaslighting, ghosting, and gourmet hostility. 
Otherwise, just yell at yourself in the mirror for 30 minutes and...

This place is horrible!!!!! If I could give it zero stars I would. I have been to this location on 3 times and each time was worst than the last. The first time I went through the drive thur and waited 20 minutes for my food and my order was wrong. The second time the manager with the black hair was extremely rude because I asked for hot sauce and was supposed holding up the line for checking my order. Which I wouldn't of had to do but the first experience was horrible. The last time I went through the drive thur again and it was the same manager. She told me the amount and I gave her my card. After running my card a few times she tells me the drive thur POS isn't working. She asked me to come in and try it on the front counter POS. I thought she was joking. Why would I come in if you are 5 steps from the front counter. I asked her if she could run it and she gave me an attitude. She ran my card a total of 5 times. Because of this my card locked. This Poppey's needs better management and training. I wouldn't recommend a dog eating...

It’s hit or miss, the other day we went through the drive thru and we wanted 3 separate boxes of tenders for 3 different people but they kept insisting that we do these meal combos with less food and basically we all got confused. Then we wanted 2 sides for 2 of the people and they again insisted we do something else that we didn’t want to do and they didn’t like that we denied these combos and other deals. We had to ask them to repeat the order because they kept making the tender boxes into combos with fries (no?) and they got fed up and told us to come directly to the window.

If there was a screen outside it’d be way easier for us to figure it out, and not even have to ask them. They did get the order correct.

I get they’re new so it’ll probably take some time before things smooth out. It’s not terrible, I liked the chicken and we’ve also ordered a large family takeout order that...