Optimum — Local services in Town of Riverhead

I went to the office in Riverhead to start new home internet service. I explicitly told the customer rep that I don't need anything else except the Internet. I ended up with a $50 mobile phone bill even before the activation of the home internet service and a $26 activation fee for mobile eSim. The technician that will connect the home internet service was scheduled to come to the house tomorrow. I spent three hours on the phone to sort it out with different customer support agents that were trying to convince me how great that mobile service is and to keep the line.. I didn't order, I didn't activate and I don't want the mobile service. The customer rep in the Riverhead office told me that home Internet comes with a mobile eSim that will expire if you don't activate. It is how it comes. It turned out that a home phone line was added in addition in the package as well for $10 a month...

I went to the Southampton office this morning and they told me the only option to disconnect the service is by calling the mobile customer support. I spent another two hours on the phone to get the mobile service cancelled. Horrible...

Very poor service and customer service. Prices are astronomical and there are NO OTHER OPTIONS. THEY HAVE A MONOPOLY IN OUR AREA. per other reviews, they hang-up, disconnect you after you are waiting over an hour sometimes to speak with someone. Very frustrating. The just increase your charges when they feel like it again, per other reviews, with no explanation or unsatisfactory excuses. The service cuts in and out, they can't tell you why BUT! OF COURSE they insist the higher speed options (more expensive) will fix it!!!! I'm so done with this company. Can't wait to be rid of them. One tech actually SAID he was "installing a damper" on our wifi when we first moved in. I could never figure out what that was but we have always had poor service. Now we increased our service and included a phone. Our service STILL cuts out AND THE PHONE WORKED FOR ALL OF ABOUT 2WEEKS AND WE NOW HAVE NO DIALTONE. can't really call and talk to someone unless you have 3hours to spare. I just want a traditional land line connection no...

We started forty years ago with Cablevision, then Optimum took over the business, unfortunately Optimum's service has been horrible since day one. We have been sent and charged for equipment that we never asked for - multiple times. Vast majority of the customer service is outsourced to India or another foreign country, experienced someone the other day whose accent was so thick it was impossible to even understand them - we were passed off to someone in the US whose first comment was can you repeat what you need - I could not understand the other rep due to their accent. We have been told multiple times that we have been overcharged, and yet despite being transferred from one department to another, no seems capable of rectifying the overcharge despite stating we are in fact being overcharged. There are many streaming/cable options today - pick an option other than Optimum so that you are not subjected to the incompetence...