Salvatore's Old Fashioned Pizzeria — Restaurant in Town of Sweden

So I decided to come here for the first time today. I wanted to get the “half” garbage plate item with a cheeseburger as my meat. Was told there wasn’t a way to ring in a half plate, and the cashier said she was new and since I was new too I gave her the benefit of the doubt (she was genuinely polite and professional about it). I get charged $17 after tax for it and because of that, I’m expecting a decent size plate. I tip her anyways because it’s not really her fault, she’s just doing what she knows. I asked her if I had time to run to dollar general across the street to grab a cheap drink, she says yes and so I go. 5 min later I come back with a drink. I’m thinking maybe 5 min more to wait (burgers don’t take too long and neither should fries). I ended up waiting around 10 min after my trip to DG. I get my food, ask if there’s a fork and I’m told yes, walk across the street home and I open the bag. No fork. No big deal, I just knew I I’m getting low on plastic forks and just grab one. It’s been less than 5 min since receiving my food. I open the box- it’s no different than one I could have gotten from Bill Grays in size (and theirs is cheaper too). First thing I test in a garbage plate is the fries. I pull one out- and it’s cold (and I checked different ones thinking the mac salad cooler them) and no salt. Like not even lukewarm from heat from the burger. The actual cheeseburger part was a little warmer than the fries. To their credit, the mac salad was cold like it’s supposed to be and that was ok.

Overall it felt like this is what a happened- fries went down and they didn’t start cooking the burger until fries came up. Then burger goes down and after the burger was done, they couldn’t find their Mac salad in the fridge, finally did, then chopped the onion and put on the meat sauce too (which also was advertised as hot/spicy- it wasn’t).

Probably won’t be going here again, as $17 is too much to pay for something I could get for $12 down the road of equal size, plus the food will be fresh. The only reason I didn’t do 1 star is because the staff was nice. Was hoping for something comparable so I could have a quick place to walk to since I live literally...

Brockport location-

Few months ago I ordered garbage plates online- waited an hour and still nothing! Finally the worker called me and told me they were closed and were unable to make my order and that my card would be refunded.- weeks go by I never received my refund for the plates that I NEVER GOT. When I called back they denied it ever happening and it was pulling teeth for them to refund me my money for the plates that I never received so I settled for store credit.

3 weeks ago I ordered a pizza and it was delivered to me 2 hours late because a "driver walked off the job"- when I received my pizza it was cold and hard, so I called complained about my pizza being 2 hours late, cold and hard and I had to do something else for dinner. They offered a credit of $38 when my order was $55.

Today- I called to use my credit for their second screw up, they again had no knowledge of this credit (due to their mistake)- I ordered pepperoni and bacon on the WHOLE pizza and it only came with bacon on HALF the pizza,and the pizza was ridiculously greasy and flat ( I am assuming since they revoked their coupons due to the food cost increase they changed their ingredients to cheaper ingredients?)- these people crucified me because of their continuous mistakes and didn't want to hear anything about it- they had zero remorse, and zero care!

Seriously- is there any good pizza joints left in Brockport? They all seem to be trash and overly priced for continuous mistakes and cheap...

So let's see, last week I order food from salvatore in brockport. Which when I got my food I notice that they forgot my blue cheese. That I paid extra for cause god forbid that they give it to you. So I called them and told them that they forgot the blue cheese. Some girl said that they will send it out right away. An hour and a half later was when I got the blue cheese, so I called and spoke with someone who said they were sorry and that they would credit me my order back in the amount of $50 which I was fine with. So I said to my family I'll just waiting till next week and order the food for the football game so I did. So I called ordered my food, a hour and a half went bye and still no food. So I called them and a disrespectful girl answered the phone and said that my order was out for delivery and that it could take a hour before I see my food, mind you I already waited a hour and a half. So I say to her, can't I just come and pick it up and she said no. Mind you I only live around the corner from them. When I got my food the pizza was burnt . I was so mad that I grab the pizza and took it back to the store and ask for my money back. Which they gave me a hard time about. I took my money and went somewhere else for food. I will never order from them again and it's sad because I grow up in the city and always ordered from them but never again. I also took pictures of the pizza which I will be sharing on social media. Thanks...