Dairy Queen (Treat) — Restaurant in Town of Tonawanda

My family went for ice cream on 5/24 at about 8:30 and it was an awful experience. The two ladies working were incredibly unprofessional and uneducated on how to make the desserts. One of the ladies was incredibly rude when she only gave me one ice cream instead of two like I had ordered and repeated to her twice. Then, they forgot the two cones on the side and even though I had mentioned it twice when ordering. She got an attitude and told me to watch my tone, I was being very calm even with this frustrating situation. The peanut butter parfait was basically just peanuts and fudge overfilled and the blizzards sat so long while they made the rest that it was half melted. Extremely disappointing downfall of this location, and I will drive to the one further away just to avoid...

Rude staff. Not only were they only taking one order at a time despite having enough workers to take at least a few. The line was getting longer because of this. The lady on register was talking about how she can make so-and-so blizzards at once and how much she can make at once but yet she didn't move once to help the other staff she just stayed on register talking, then when I went to use my points from the app to get a free blizzard she selected a different coupon that I did not want to use yet instead and wouldn't change it. Then after that I tried to place a second order using a different coupon and she told me I couldn't but I know you can as I have done it before. As long as it's a separate order which I did. Upon receiving my items they were...

Purchased the save around discount card specifically because there were dairy queen coupons. When we arrived this evening the cashier verified that the location and discount were correct before we redeemed the discount to the phone via the app. A very detailed coupon popped up however when the cashier asked the supervisor for details the supervisor said they only accept printed coupons. So DQ on Elmwood in Kenmore either train your staff better, don't participate in an advertising program you either don't understand or don't plan to follow or lose customers because I will be happy to let everyone I speak to know about king condrells...