Sushi Queen — Restaurant in Town of Tonawanda

I just wanna say this place is so delicious, i’m not hating on the food. The food is so good. I’d pay every cent for 30 rolls. And I’m gonna come again. But when I previously went there with my friends after we had just came from a nice football game, as soon as we sat down, they gave us our menus, and everything was peachy cream. I can’t remember the servers name, but it started with an M, she took our orders and she never came back. She put them orders in, and she never came back to our table. Also, she told someone else to come and wait on our table while she was in the corner, staring at us doing I don’t know what, and not even paying attention to our table. Meanwhile, we went here two times together, and they set us in the back again near the bathroom and gave us the same waitress. When I say that big headed Oompa Loompa, rushed us to eat our food and was taking our plates off the table and we weren’t even finished, she’s very unprofessional. She does not know how to do her job, we get you had to clock out, but you could’ve waited because your manager was there. She physically took my salad off the table And try to run with my plate and I told her I’m not done with that. And she gave it back, but then she started giving that side eye like I was boo-boo the foo. So when we were done eating officially, she rushed to give us our bill. She never even asked do you guys want the bill? She just gave it to us and she was giving people the wrong bill. So we went up and went to the front to pay for our checks and we told the manager that she is very rude and unprofessional. The second time we went, they started going on a rant about us in our language pointing and laughing, and we could see them because we sat in the back again Where the drinking fountains and stuff were. The whole time we were there we felt so uncomfortable and unwelcoming into the restaurant and we really wanted to be there to get some good sushi and we felt like the presence was very unwelcoming and rude. The energy they were giving off, was like forget who you are type of vibe. That something happened to my friend in the bathroom, and she went to go tell them about it, and they were laughing at her and pointing and talking in their language again while looking at us. So I said something to them and they got silent and I’ll just leave it at that. Thank you for the food. It was good, but your customer...

Food is okay, but apparently you better know that you like it otherwise they will try to charge you for any items you don’t like. I had bariatric surgery and couldn’t even eat, but still had to be charged for all you can eat in order for the rest of the table to get all you can eat. Then on top of that, they wanted to charge us extra because there were two rolls that we ordered that nobody at the table liked so we didn’t eat all 6 pieces. We obviously didn’t order that again and attempted to order other things that we knew we liked and the server got an attitude and rolled his eyes saying that we shouldn’t order things if we aren’t going to eat them. I explained that the items from our first round that were left over were because nobody at the table liked the two items and protested about how we were ordering more (which I thought was the whole Point of AYCE). I assured him that the items we ordered on the second round were all items that we had already tried and liked and we were not being wasteful. He rolled his eyes and walked away and sent a manager over. I explained they nobody liked those two particular rolls so yes there was some left over. He told me that if I’m not sure I’m going to like it that we should ask for only one roll… then proceeded to tell me that there is no way to order a single piece and that he meant one roll(6 pieces) which is exactly what we had ordered. He said that people not liking the food isn’t usually a problem because they have standard recipes that everyone should already know what rolls they do and do not like. Well when someone has never had sushi it’s kind of difficult to know if you will like it or not.

All in all, our waste wasn’t substantial as it says you will be charged for. Majority of people cleared their plates and there were only two items ordered that we couldn’t finish. After paying for a person who wasn’t even eating, and then being threatened to be charged even more simply for not liking the food, I will certainly be choosing to spend my...

I ate lunch here and I definitely recommend it. This is an all you can eat sushi place for $16.99 per adult for lunch so you will want to come hungry and ready to eat. There is a regular menu but just 1-2 items on that menu will equal the cost for all you can eat so definitely get the all you can eat. You can order as much food as you want. If you don't eat everything you order they charge you for waste. I highly recommend going with a group of 3-4 people and agree to share dishes so you get to try more things. Portion sizes are small so you can try different things, but again you can order as much as you want so if its too small just order more. I didn't have any issues with the quality of the food, wait staff or anything else. The sushi is made fresh at the counter and you can watch them making it. Food was brought out quickly after ordering, and my table ordered and ate a lot of things. The waitress was great. The vegetables, dumplings and other offerings are fried. At other places they are steamed. They are delicious though. The only thing I would say is the hibachi chicken is bad and doesn't look or taste anything like hibachi chicken I had at other places so definitely avoid that dish and pick something else. The rest was fantastic. There are a ton of choices for rolls. There were a few tables being a bit loud so you can let loose a bit if you develop a food coma from eating all the delicious food! I also didn't have any issue finishing the food and with the waste policy and I didn't see any other table having an issue with this either. This place has a very convenient location just off the highway and its in a shopping plaza so there is ample parking and it doesn't get too crazy. I have already recommend this place to a bunch of people I know because I know they...