A Touch of Italy — Restaurant in City of Tonawanda

Touch of Italy presents a visually intriguing, circular facade, promising an authentic Italian dining experience. However, the reality of my lunch visit was less "Roman holiday" and more "butter-soaked disappointment." My Chicken Margherita arrived as a culinary crime scene. The breaded eggplant, a perplexing addition, tasted suspiciously like it had been languishing in the kitchen for an extended period. It was then submerged in a pool of what I can only describe as a concentrated butter extraction. The advertised white wine sauce? A phantom ingredient, lost somewhere in the buttery abyss. It was a textural and flavor catastrophe, a soggy, greasy, and ultimately, deeply unsatisfying dish. My companion's Pasta Broccoli offered a different, yet equally disheartening, form of culinary failure. The pasta, rather than being coated in a delicate sauce, was swimming in its own cooking water. It was as if the chef, in a moment of extreme haste, simply transferred the contents of the pot directly to the plate, bypassing the fundamental step of draining. The result was a watery, bland, and utterly unappetizing mess. The salads, thankfully, provided a brief respite from the buttery onslaught. Crisp, fresh, and refreshingly devoid of excessive grease, they were the only redeeming feature of the meal. The soda was, as expected, a standard, fizzy beverage. And the ample parking lot, while not a culinary delight, was certainly a practical advantage. Our server, a lone warrior battling against a tide of hungry patrons, deserves a medal for her valiant efforts. However, one person attempting to manage twelve tables, including a large party of seven, during the lunch rush is a recipe for disaster. The service was excruciatingly slow. Drink orders took an eternity, the food arrived after an even longer wait, and we were forced to engage in a restaurant-wide scavenger hunt to locate her for basic needs. In essence, Touch of Italy offers a unique architectural experience, but the food is inconsistent, the service is painfully slow due to severe understaffing, and the overall value is questionable. You might, on a lucky day, stumble upon a decent meal, but the odds are stacked against you. If you have a leisurely three hours to spare and a profound affection for butter, by all means, take a chance. Otherwise, seek out a more reliable and efficient Italian dining...

This place was recommended from a friend to go and try their great food. First I asked if they could place my cake in the back, waitress tells me there is no room in the back or their fridge. Then tells me I can put it on this random table away from our seats. When getting ready to order our food TWO waitress come out to attend to our party of 15. Not ONE time the entire 2 and a half hrs we were there did either one of them refill our pitchers of water or ask anyone if they wanted a refill on their sodas. Not one time did either of them come and ask how our food was or if we needed anything else. We needed to stop them and ask for boxes as they still did not attend to our table. Then when getting ready to have our cake I asked for small plates, lady comes back out with paper plates and says this is all we have. Ok cool. Then gives us our receipt. I understand when doing large parties you add the gratuity on the bill. HOWEVER I feel as if you did your job as a waitress then ok cool you should get that tip. 60 dollars for not one but TWO waitresses and we couldn’t get refills or asked if our food was ok?! Ridiculous! Then when I ask to speak to the manger, the young lady tells me while I can help you, there’s really no mangers and the owner is in the back cooking. As I’m telling her my thoughts and what my party witnessed she is just standing there saying ok, ok brushing me off trying to walk away. Food was awful and services was even more awful! I do not recommend this...

Man, this place was amazing!

After a long day of hard work, me and some of my family didn’t have food all day. No breakfast, lunch or any type of snacks. We weren’t in the mood to cook so we decided to head to Olive Garden since we were craving Italian food. The Olive Garden near us had a hour long wait, so we checked some other Italian spots near us. We called 3 or 4 different restaurants, all telling us of their huge wait times. Then we finally called up Touch of Italy, who told us that they had seating available. So we rushed over there immediately. This place did not disappoint at all. First of all, our waitress was extremely friendly. Second, the food was amazing! I ordered the fettuccine Alfredo as it’s one of my favorite Italian dishes. Let me tell you that the fettuccine Alfredo that this place does blows Olive Garden out of the water. Since our first visit, we have tried their pizza, spaghetti, Chicken Marsala as well as a few other items. Every single thing we have tried has been a 10/10.

If you are ever feeling Italian and you want to go to Olive Garden, DON’T DO IT! Go to this place instead. Your stomach will...