Aroma Coffee Art Gallery — Restaurant in Town of Urbana

I'm sorry to have to leave a bad review... But this was not the stop for my husband and I.. we drove about 2.5 hrs to go look at antiques...stopped in the area and saw this small coffee shop/art gallery.. thought hey let's stop in for some coffee? Worst mistake. First off the outside of the restaurant mentions paninis, and other food. We'll come to find out there is no such item on the menu. Walked in, 3 people were sitting on some stools prob. Ordered but we're waiting for food/drinks. Went up to the counter/menu board..to order. Lady was making drinks and running around doing other things. We were told she would be with us after she made the drinks.. waited 4-5mins finally she was done. We told her a coffee,iced tea and we wanted to split a turkey sandwich with what it came with,lettuce, tomato,apple,avocado,hummus and cheese.. not a difficult order. Told our bill was $7.00..not sure how cause a sandwich there costs $15 for a turkey and $17 for beef. Umm ok I thought but didn't wanna complain cause I was hungry. Then some people came in after us and stood in line behind us..making out and being weird. We sat down as we waited for our drinks/and sandwich. The people who had 4 total in their group all got their drinks relatively fast..and ended up leaving. We got our coffee and iced tea,but waited still..and no sandwich. Finally my husband and I after waiting 15mins said ok clearly we are not getting food..and left. By the way my husband's coffee was not filled to the top of his cup but 3/4 way..he ordered it black.. My iced tea tasted funny towards the bottom of the cup..and I ended up throwing it out. I'm kinda glad we didn't get the food...I would have been disappointed if it was anything like our drinks ): I'm sorry, I would say hire some help...find some workers..and have them help make food..or make drinks. Anything. Clearly the older woman must own this place, but I would say can't keep up with the traffic flow of people walking thru the doors...please hire someone.. for the sake of your business. I would not recommend...

My boyfriend and I went here for brunch on a Sunday to start a beautiful day in the finger lakes. I have an intolerance to gluten, so I found Aroma based on reviews that suggested they had GF options, even though their chalkboard menu didn't mention it. When I asked the woman who worked there what options they had, she gave short responses as if we inconvenienced her by supporting the business as the only customers there at the time. The next trouble was the menu itself - there was no info on the actual food, only the title of the meal. This prompted me to ask "what is in the avocado sandwich?" Because it can't just be avocado. Again, she gave her answer as if I was rude for asking despite the information simply not being available for me to figure out myself. Nonetheless, we got our drinks (a warm dirty Chai latte and a room-temp cold brew that came with no ice) and waited patiently for about 20 minutes for the food. When the food came out, the gluten free bread was largely inedible because it was stale, and my boyfriend's meal was not what he expected because of the lack of info on the menu (I'm not sure the name, but he ended up with a plate full of potatoes with one fried egg on top), although it was seasoned nicely. When we wanted to leave with a to-go box, the woman was nowhere to be found so we improvised with a coffee cup and lid. Before we left, I searched for the bathroom and found the woman sitting in a dark room with ear buds in. Thank goodness, because she was able to give me the unfriendly point to where the unmarked bathroom is. It turns out the bathroom is also a storage room and had no paper towels. Overall, I was left with the impression that customers are an inconvenience. I certainly will make a point to not return based on the customer service and I honestly wonder how places with such poor service can stay...

Have always had great experiences everywhere we have visited over the years in Hammondsport but this one was the exception. Wife wanted a coffee and the name of the place was intriguing. Walked in and found the place very disheveled and dirty. No organization. Went to order and lady taking order was as pleasant as a dead fish. Steak sandwich took forever and was a disaster. Had 5 thinly sliced sweet potato pieces fried in oil on the side. Sandwich was on a focaccia type bread which was all that kept it from being a soggy mess. Meat (steak?) was dry and tough, onions and peppers were so greasy that all the oil had gotten on plate under sandwich making it almost impossible to eat as a sandwich. Also, I ordered an Americano hot which is one shot espresso with 3 or 4 parts hot water. Received it in an 8 oz cup filled almost to top so believe it was 1 shot plus 5 or 6 parts hot water. Very weak and watered down. Wife's latte wasn't very good either. Overall, I would give this place a 1. Very surprised the doors...